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Trupanion is there to help you and make…
Trupanion is there to help you and make it easy to submit any forms needed. Very grateful for their kindness. They truly care.
Insurer: Trupanion
By: Mary C
My GSD puppy and his elbow dysplasia
At the young age of only 8 months old, Hendrix our GSD was diagnosed with elbow dysplasia. I was just super happy I had Trupanion there to help with these costs. I don’t know what I would have done without them and they continue to help with all of his post surgery costs. Needless to say, it’s just one less worry off of my mind! Thank you trupanion and to the wonderful team over the phone. I have never met such a caring and companionate set of people ever! You guys are the best! True heroes!
Insurer: Trupanion Canada
By: Amyn Rhemtulla
Helping with our boys
Thanks to Julie, she helped us to setup insurance for our first boy. She exceeded expectations for the first one. Then when we were ready she helped us setup our second boy. Julie made it seamless. Thank you!
Insurer: Trupanion Canada
By: Donna Salt
Unethical Business Practices
People should be aware of the way Embrace does business. Here is some context: My dog is 6ish- I got insurance for her about 4 years ago. She has no preexisting conditions, is not on any medication, and I have never filed a claim with Embrace. The premium for the first year of coverage was low (for my dog, it was $33 for the year). The second year it went up 30% to $43/month. The third year (2020) , it went up 95%. Yep, you read that right. My new premium was $85 a month- my reimbursement rate was 80% and my deductible was $750 with a max payout of $10k. The company sent out a letter claiming that they apologized for such a large increase in premiums, that they had their book of business reviewed by actuaries and needed to make adjustments. (I would be willing to bet that a lot of other people have received this letter... but at different times, not just 2020- some 2 year customers problably got theirs this year) I increased my deductible and lowered my reimbursement rate so I could afford the premium which I got down to $63 a month. This year, they have increased my premium again 24%, up to $78.30. I cannot make my deductible any higher, but I did lower my reimbursement rate, once again to get it back down to $62.00 a month. If I got to the Embrace website and request a quote as a new customer, I get a quote of $33 a month. The same rate I had as a first year customer... strange. The company blames everything but themselves when you complain about the premiums: the state you live in, how the Department Insurance doesn't set caps, etc. They know what they're doing is shady. I really hope people will stay away from Embrace. If this review deters just ONE person from buying a policy with them, I consider taking the time to write this, a win.
Insurer: Embrace
By: Jennifer
Truly, A Life-Saver!
I signed Jesse up for health insurance with Trupanion the day I brought him home at eight weeks of age - thinking, at the time, of possible costly end-of-life expenses. Three years later, while we were wintering in Tucson, AZ, he contracted Valley Fever and almost died. Since then he has been on an antifungal medication which is quite expensive. He is now eight years old and it's keeping him alive and healthy. While on these meds he has no symptoms at all and is a happy, loving pup! Trupanion pays my claim for his meds each month with no questions asked. Without my Trupanion insurance, Jesse would be dead because I could not afford to pay for the anti-fungal (over $500) every month for the rest of his life. I am so grateful!
Insurer: Trupanion Canada
By: Susan Hatt
A fortuitous decision to go with Healthy Paws Pet Insurance…
We purchased Healthy Paws Pet Insurance in 2013 when our two Shiloh Shepherds, Blue Heeler Hybrid, and Ocicat were pups and young cats as we had lost the year before our sweet Sarabelle to osteosarcoma and were well aware of the costs of treatment for severe illnesses and conditions. It was truly a fortuitous decision. Though Little Boy, our Ocicat passed away uneventfully, and our Heeler continuous to be her irascible self, our two littermate Shiloh brothers had/have structural (wobblers) and health conditions (IBD) that require extensive testing and treatment. Healthy Paws came through for us for both of our boys. Though we remained judicious in our consideration of testing and treatment,, knowing that Healthy Paws would be there to financially support our decisions made a big difference to us and our boys. Their compassionate processing of our claims for the loss of one of our boys while did not lessen the pain, it gave us financial peace of mind. And our remaining boy is looking healthy and we look forward to several more years with him. We are so fortunate that we have Healthy Paws behind us. Their staff is compassionate and professional, and claim processing quick. Really, thank you, Healthy Paws.
Insurer: Healthy Paws
By: Lavenia Sylvia
Trupanion pet insurance is no joke!
Our not quite 4 year old Cavachon developed an unusual, debilitating illness. This involved multiple veterinary visits and diagnostic tests. She was subsequently admitted to the hospital for emergency treatment. Needless to say this was expensive. I can’t emphasize enough how grateful we were to have Trupanion insurance! I had called to cancel it in the fall, but the representative better explained their policy, raised the deductible, and we kept it. Trupanion has been easy to work with (online) and prompt in responding. This has allowed our fur baby more time for recovery from her illness. If someone says pet insurance is a joke, I’d recommend Trupanion to them.
Insurer: Trupanion
By: Cynthia Farkas
Great Experience
We have been with Trupanion for over 10 years and every experience over that time has been easy and effortless. Their pricing did not escalate with claims and my dogs age. Highly recommend them for your pet!
Insurer: Trupanion
By: Gunta Mackars
High level of customer service, online ease of submitting claims.
Our daughter recommended Healthy Paws and said the process from signing up to submitting claims was fast and easy. Submitting a claim online is very easy. Signing up was just as easy and the response to claims is quick and efficient.
Insurer: Healthy Paws
By: Greg
Thankful for Trupanion
We are so thankful we have had our almost 10 year old dog signed up with Trupanion since she was a pup. She developed bladder stones last year and needed surgery and just recently developed issues again which could have led to more bladder stones. Trupanion was there every step of the way during this difficult and expensive experience. We appreciate their support and timely responses with the insurance claim and recommend insurance with Trupanion to all our friends.
Insurer: Trupanion Canada
By: Anne Brinkman