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Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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TRUPANION gave us the peace of mind we sought during this stressful time
There are no words to adequately thank TRUPANION for all their help and quick response! Kindness and patience seem to be the key to all their customer service! Thank you
Insurer: Trupanion Canada
By: Peggie
They try to claim you had a pre-existing condition when you did not in order to deny the claim
Terrible. Do not be fooled by their claim to pay 90%. I would guess they are in financial trouble because of the past claims they have paid in the past. Buyer beware. Do not waste your money-- do not have the any piece of mind in knowing you are paying these premiums because the claims will be denied.. There are so many out there so much better.......
Insurer: Trupanion
By: Mo
Trupanion will deem your claim pre-existing- that is their business model
Terrible. Everything deemed pre-existing. My vet fought them for 6 months to no avail. Buyer beware- do not be fooled by having the piece of mind about having pet insurance- your claim will be denied. Move on... there are other reputable companies out there. Their claim at paying 90%of claims is totally a bait and switch situation. If I could just stop one person from signing up I would be relieved.
Insurer: Trupanion
By: Mo Robinson
Trupanion is a nightmare to work with
We've been with Trupanion for many years and it's been incredibly stressful. When we joined, our dog had a few issues like Addison's Disease and had indigestion/gastritis one time. They use absolutely anything they can from previous years to avoid paying. They link any and every new issues they can to "pre-existing" issues, and will not pay or budge on it, even when your vet disagrees the issues are related. They also apply a deductible for every single small new issue that comes up (even if they are related to one incident/illness), and require you to pay a deductible for each one of them (and if the vet uses slightly different language to describe symptoms, then they will also call that a new issue). It's a complete scam, and our vet has stopped recommending them because they are so difficult to work with. We deeply regret ever signing on with them, but are stuck with them now. We receive maybe 0-25% paid on each claim. DO NOT go with Trupanion, especially if your dog has ever had ANY issue prior.
Insurer: Trupanion
By: Dianne
Trupanion has been nightmare to work with
We've been on Trupanion for many years, but we signed on after our dog was diagnosed with a few issues, including Addison's disease and she had some indigestion at one time before. They use these as "pre-existing" conditions and no matter what issue our dog has, they tie it to one of these and refuse to pay. Additionally, they charge a new "deductible" for each and every issue your pet has. So if you have any slight change to a symptom, they call it a new issue, and then you have to meet a new deductible. We get between 0-25% of most claims paid. I've called and had many discussions with them and never make any progress. My vet used to recommend them, and has stopped doing so because they have been so difficult with many of his patients. He thinks they are a scam, and so do we. I DO NOT recommend them. Buyer beware!
Insurer: Trupanion
By: Dianne Armstrong
I recommend Nationwide Pet Insurance for every Pet! I will always have pet insurance for my fur baby!
I am very very happy with my pet insurance from Nationwide. I have recommended it on several French Bulldog and Pet Rescue Forums/Facebook pages. Not only does Nationwide pay back everything according to the Policy I have, it has also supported me while I am Living abroad in Germany. That take and Honor every bill from my Vet here in Germany! That is so great! I am more than happy with the Service and support they provide. The leadtime for receiving and processing Claims is very efficient! Thank you Nationwide for taking care of my Miss Sophie. :-)
Insurer: Nationwide
By: Susan
Claim processing through VitusVet app is quick and easy to use.
Claim processing turn around time quick and easy to process through VitusVet app.
Insurer: Nationwide
By: Sheri
Claims was processed quickly
Great service
Insurer: Nationwide
By: Diana
I’m pleased with the coverage
I’ve had Nationwide Pet Insurance for our pets for 3 years. I’m pleased with the policy that pays for wellness and sick visits. I wish the policy rate didn’t go up every year. However, it’s worth it to know that I can get whatever treatment they might need; and be reimbursed 90% of the costs.
Insurer: Nationwide
By: Michele