154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,927 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
My Pug Izzy has been with Trupanion for…
My Pug Izzy has been with Trupanion for like 5-6 years. She’s had cancer for surgery which they covered. In an effort to save money we cancelled the policy. Less then 2 weeks later we reinstated the policy. They decide to treat her like a new client and never told me. She had cancer again had surgery and they won’t cover it. “Pre-existing condition” they say. Poor customer service I say. Cancelled my policy.
Insurer: Trupanion
By: Paul Abate
Long processing times
I’m happy with the EOB and everything is very clear, but the current processing times are way too long. I have another dog who has insurance through Figo and the last two claims I’ve filed with them have been closed in half a day - one being on the Fourth of July. If PetBest had better turnaround times on claims (even a week would be fine), I wouldn’t have any complaints. The most recent claim I filed took over a month to get processed. Please look at this issue. Thanks!
Insurer: Pets Best
By: Clare G
Excellent, Easy Claims
Highly recommend Pet's Best! They're very transparent with their claims, and keep me posted throughout the claims process. It's super easy to submit claims (I've submitted multiple for my 2 dogs) and have had no issues with payment. I preciously had a different company with a different dog--and they paid very little and made me submit a ridiculous amount of paperwork. I wound up cancelling because it cost more than they paid. NOT the case with Pet's Best!! They've made pet ownership more affordable!! Highly recommend!
Insurer: Pets Best
By: Lea
Never an issue with Trupanion
I have had Trupanion for approximately 12 years. My Maggie has had CHF since she was 9 and Trupanion has saved us so much money on emergency visits and medications. They make it so easy to file our monthly claims.
Insurer: Trupanion
By: Angela
Rates
If you think their rates are high, just wait until you need to pay for a 5 night stay in the hospital out of pocket, then you will have perspective. They have paid the claims fast and with no bureaucracy.
Insurer: Healthy Paws
By: Dan
Good premium collection dishonest claims processing
I have a new puppy and purchased wellness and illness coverage. I submitted my itemized invoice and receipt. Close to a month went by and they sent me a letter telling me they couldn’t process my claim because they needed a detailed invoice and receipt. What the heck is going on? They are really good at collecting premiums but seem to be lacking in the claims processing area. I am considering canceling this coverage because if that’s the way they play When are good faith claim is submitted. There’s something seriously wrong.
Insurer: Pets Best
By: Debbie Balestra
Reliable, Helpful The Best
I have had only wonderful experiences with Trupanion Insurance. My niece is a Veterinarian and she recommended it. It has been a great experience, they have answered all my questions and were very helpful when Tucker tore his ACL and had to have surgery. Having the insurance and knowing I would have help paying the bills for his surgery helped make the decision to have the procedure less stressful. Filing the claims for his bills was easy and they reimbursed me quickly for 90% of the cost after the deductible was reached. I would recommend this insurance everyone who has a pet. Thank You Trupanion
Insurer: Trupanion
By: Sharon
great service with speedy results
great service with speedy results. Spot pet insurance is the best insurance that I have Found. THANKS.
Insurer: Spot
By: darrell welch
NO BASIS DENIAL!!!
Trupanion made our Vet send records multiple times to several different claims numbers, one for each invoice for same condition!. Trupanion denied asthma claim on pre-existing basis because one prior to coverage visit mentioned gagging with no relation to asthma or anything else. Cats gag all the time for multiple reasons. She was only recently diagnosed with asthma It is being appealed. If Trupanion does not accept, we will drop coverage.
Insurer: Trupanion
By: Glenn
great interaction & great service
the guy i was on the phone with, i believe his name was peter, was super nice & really say to talk too. overall it was one of the best business phone calls i’ve made. normally the people on the other line are pretty dull but peter was super friendly & really easy to talk to. he helped me out with setting up the right plan & didn’t complain when i couldn’t find my address. haha ya it was a great call & i recommend this insurance to any new pet owners because it covers vaccinations & neutering!!
Insurer: Prudent Pet
By: Katie Winn