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All of the customer reps are so friendly and professional.
All of the customer reps are so friendly and professional. I can't thank trupanion enough for their support
Insurer: Trupanion Canada
By:
Amber gave concise instructions in response to a question about submission of a claim.
Amber gave concise instructions in response to a question about submission of a claim. Pleasant and expressed concern and care about my dog Daisy.
Insurer: Trupanion Canada
By:
Above and beyond
Awesome customer service by Stephanie! Very friendly, knowledgeable and kind.
Insurer: Trupanion Canada
By:
Easy to sign up without having to call
Easy to sign up without having to call in
Insurer: Trupanion Canada
By: Andrea Moore
Severus question I had was answered
Severus question I had was answered. The whole package was what I was looking for when it came down to my pets health and needs. And price is affordable.
Insurer: Prudent Pet
By: Deisha Meadows
Excellent Pet Insurance
Excellent customer service! Easy to use! Reasonable pricing as well as quick reimbursement with the option of direct deposit. I highly recommend Healthy Paws for your furry family members!
Insurer: Healthy Paws
By: Tiffany W.
Great insurance
Best pet insurance I’ve used. It’s simple to use and the customer service seems to be quick. Pet insurance can be tricky and always seems like there are some frustrating bits to it but The reps I’ve spoken with seem to know what they’re doing and will help with what they can
Insurer: Embrace
By: Ashley P
Superb help for our Rattlesnake bite crisis
I was always comforted by the idea that I had pet insurance and of course used the wellness benefits for their vaccinations and flea treatments, but Embrace really stepped up two weeks ago when Gemma, one of my Brittany’s was bitten by a baby rattlesnake- that we never saw! That set off a cascade of Emergency room visits, antivenin infusion, ICU care, meds, as well as rattlesnake vaccine for our other Britt. Our reimbursements were prompt. The EOBs easy to understand. Did you see that this occurred TWO WEEKS AGO!!!! I have been a USAA member for 47 years, and an Embrace enrollee for the past 7 years. All I can say is Thank you, I have recommended Embace to all of my neighbors friends and of course my family
Insurer: Embrace
By: Naomi Neufeld
Unreasonably long waiting period!!! They won't cover your pet for 30 days!
Buyer Beware: To anyone considering Trupanion I would suggest to look for an insurance company with a shorter waiting period. Our puppy caught kennel cough 26 days after starting his insurance policy, and we ended up with more than $1000 in bills, as Trupanion considers this a preexisting condition within their waiting period of 30 day. Most other insurance companies waiting period is only 14 days. Among them are https://www.mypeppermint.ca/, https://www.petsecure.com/, https://www.petassure.com/, https://www.petfirst.com/, https://www.petsplusus.com/ - In fact - I have yet to find another pet insurance company with a 30 day waiting period for illnesses. BEWARE
Insurer: Trupanion Canada
By: Kibber
Trupanion is a Lifesaver
Trupanion has been reliable, prompt and helpful with several claims I have had for my little dogs. Two dogs have had claims for several thousand dollars, and they have been paid exactly as I expected them to be based on the plan I had chosen. The money was deposited directly in my checking account very quickly and there were no hassles or questions about the claim.
Insurer: Trupanion
By: Cynthia Kelly