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Trupanion's top skill is denying claims…
Trupanion's top skill is denying claims and the stalling for months with their claim process. They denied an ear infection claim for our dog calling it a "pre-existing condition". Stay away from this company at all cost.
Insurer: Trupanion Canada
By: Daniel Doiron
Worst pets insurance company
By far the worst. Not a throughout investigation, and no proper notes of why claims are denied or if there are any medical reports needed. Customer service has no empathy and takes months to have a claim processed. Look for another company. Not recommended.
Insurer: Pets Best
By: Cici
Slow processing claims
Slow processing claims
Insurer: ASPCA
By: Lauren Jones
This has been a tough sell for me
This has been a tough sell for me. ASPCA has paid out our major claims, but reimbursement has not been fast and I’ve had to have multiple communications with ASPCA for each claim, asking for duplicate copies of documents they already have, and having the portal say more information needed but no indication of what information was needed.
Insurer: ASPCA
By: Jessica
lower deductible
I like the pet insurance it has come in handing with me being on Social Security, the only thing I wish, the person I talk to when I sign up explain better the policy because I found out I can not lower my deductible. Only up to 30 day of joining and NO ONE told me that.
Insurer: Trupanion
By: Christine
The lady I spoke with was very nice her…
The lady I spoke with was very nice her customer service was awesome
Insurer: ASPCA
By: Shonta SOITO
After researching several Pet Health…
After researching several Pet Health Insurance organizations we chose ASPCA because of its Wellness Visit coverage and Accidents/Illness coverage . All the different choices were fully explained and it was very easy to "mix and match" the choices alllowing us to make the right decision for our new rescue dog . I found Customer Service Representatives ( when I needed to call with a couple of questions) to be very friendly , professional and knowledgeable. My emails were also answered promptly and in the same manner . Now that we have submitted our first claim for our first wellness visit , with the help I received earlier I found it to be very easy and quick . Reimbursement was incredibly fast with direct deposit . We would definitely recommend using ASPCA.
Insurer: ASPCA
By: Donna Baldwin
Put your $ in savings
After I purchased the insurance, I called customer service to ask about more details and they informed me that because my senior cat is adopted and has almost no medical records, she probably wouldn’t be covered for treatment of any “preventable” diseases.
Insurer: ASPCA
By: Erin Covert
It has been over two weeks and no…
It has been over two weeks and no repayment yet.
Insurer: ASPCA
By: Adam