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I can honestly say that 11/22/16 was one of the worst days I have had to experience. We do not have children so our pup Mulligan is our baby. He had a T10-13 disc rupture and needed emergency surgery. The neurologist came in to give us the quote and I honestly did not care whatever it was knowing I had Embrace! Let me tell you I was an emotional wreck seeing my poor baby in so much pain. But not having to worry about cost was a huge peace of mind. I can not say enough wonderful things about Embrace. The customer service is outstanding! They emailed me letting me know when they received the claims and how long it would take to process. As soon as they were processed I received another email letting me know they sent the direct deposit. They even emailed me a few days later to make sure everything had made it into my account. I tell everyone I talk to about Embrace and how absolutely amazing they are! I am just so grateful that through all of this I did not have to stress about finances and was able to focus on getting Mulligan better! Thank you Embrace!

Although our claim was initially determined to be not covered (the first claim rejected in 4 years of claims for 2 dogs) bc it was incorrectly thought to be illness of gums , after calling today to clarify and speaking to Jenna,claims supervisor, a new decision was rendered to cover all fees within an hour of the call !! She was extremely understanding and helpful. The only reason I didn't give a 10 rating is because illnesses related to dental and gums are not covered and frankly, the wellness account would not even cover a third of these potentially costly treatments. It should be an option as an add on at least for those who would like such coverage. (Some competitors offer this)

Although our claim was initially determined to be not covered (the first claim rejected in 4 years of claims for 2 dogs) bc it was incorrectly thought to be illness of gums , after calling today to clarify and speaking to Jenna,claims supervisor, a new decision was rendered to cover all fees within an hour of the call !! She was extremely understanding and helpful. The only reason I didn't give a 10 rating is because illnesses related to dental and gums are not covered and frankly, the wellness account would not even cover a third of these potentially costly treatments. It should be an option as an add on at least for those who would like such coverage. (Some competitors offer this)

the girls i spoke to were all so helpful and polite to me,went out of there way to make sure everything was good to go.

Take too long to process.

Take too long to process.

Needy Puppy

great

We can't be grateful enough to Healthy Paws. When we first heard of pet insurance, we thought, how silly—but we signed up anyway because so many fur parents encouraged us to. And now we know why. Our precious five-year-old dog recently had to go to the ER vet maybe 5 times in two weeks because her face kept swelling up with a big hard mass. Healthy Paws was there for us all the way, and she finally had an MRI and surgery, which we could not have done if it weren't for Healthy Paws. We also have an upcoming CCL surgery, but given Healthy Paws history, we are no longer as worried about the cost. The claims are so easy to file with the app, and they process them so quickly. And the reimbursement check arrives very soon after the claim is processed! They are so incredibly efficient—if only health insurance for humans could be as efficient.

I take my claim form into the vet when she sees my dogs--that way she can jot any notes down right then and there. I quickly complete my part and the office staff faxes it directly to Embrace. That way I know the claim is off and my vet doesn't have to re pull the file to fill the form out later. I wish you would add Lagotto Romagnolo to your breed list on this pop up as I have to put her in as something else. Thanks