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I took her to Belton Small Animal Clinic, North Main, Belton, TX 76513. Dr. Linda Hankins and ALL her staff are the very best in Central Texas. Prissi went to get her shots that were due and a check up, which they do every time you go in for anything. My Account # 242. I have been with them since the 1970s. They are they greatest"

Your process is a bit rigid. I had no more claim forms" but I listed all the form responses on a sheet of paper in the order the form posted. It was faxed along with the Vet"s bill of services and it was rejected for lack of a "claim form". Your office has since sent pdf"s so I am stocked. Yet the slight delay when all the pertinent data was provided seemed petty."

First time filing claim, for wellness visit. Received 100% of visit, as stated, for my policy. Quick turnaround, within a week.

I have been an Embrace customer since 2014 and am the proud mother/owner of two amazing Golden Retriever brothers. My boys (9-year old littermates) were diagnosed with cancer (different types) last year. One completed cancer treatment (surgery + chemotherapy) last November, and the other one is currently going through treatment (oral medication + chemotherapy). This journey has had its share of highs and lows, but I can certainly tell you that one of the highs has been having Embrace pet insurance to substantially help with the financial costs associated with treatment for my dogs. The process for submitting insurance claims is very straightforward, and the Embrace team is incredibly prompt with reviewing/processing claims and mailing refund checks. I am grateful for each good day with my pups, as well as for the incredible pet insurance provided by Embrace!

I pay $23 a month for my cat Athena's insurance. About a year after I signed up, she developed an ear infection. Weeks of various medications were doing nothing. Fluid sat at the bottom of her ear and kept coming back even with draining. Her ear drums were ripped from the infection and she developed a high fever, leaving her so lethargic I wondered if she would make it. The vet, whom I trust, recommended a specialist come in and perform a complex, expensive operation that would essentially take out part of her ear. The operation was about $2500. I felt more secure knowing I had HP, however, experiences with human insurance companies, who love to deny claims, had left me wary. So imagine my surprise when they paid out promptly. Not only that, they initially only paid half because I had paid a half-upfront downpayment. Since that wasn't itemized on the invoice, it wasn't paid. I called and explained the situation. At first they asked me to send a re-itemized bill and I said I would. But the next day, they just went ahead and processed it with no more fuss. Also, the customer service reps are helpful and polite. I'm glad to say Athena is feeling much better.

Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true companion.

Please ask for Phil or Kendra. They are Outstanding and can answer all your questions and are very thorough and patient and kind with everything you ask or need to know from them. Their knowledge of the company is outstanding and you will get the best customer service possible. Did a lot of research and this is an outstanding company best in the business you won't be sorry by doing business with true companion.

We have had insurance on our Anatolian for about 2-3 years now and he had a traumatic injury that has turned out really but we thank Hartville every day for their prompt response and payment which really relieves us. Service is MUCH better now that you can submit online for claims and track easily. Much needed and we are all appreciative.

My Fenway recently had a left knee surgery and will soon have hip surgery.I was really worried about the procedures but when I spoke to the customer service rep I was assured of coverage! I provided all of the vet findings so they knew what we would could expect! The price is excellent and truly believe this was the smartest decision I have made in my life 🐾

Embrace has been wonderful with how easy the claims submission process is and how FAST they get the claims processed! My vet recommended Embrace and I am so glad!! Best customer service :)