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Customer service is top-notch, I've never had to wait more than a couple minutes to speak to a person, and they're always very personable and willing to help!

I've carried this policy for sometime and never really had to use it except for this year. The couple of times I submitted a claim, I was pleasantly surprised. Claims were handled quickly and efficiently. But the best part was that I received a call from customer service and they asked how my dog, Harley was doing. My own health insurance doesn't even do that for me! ASPCA just doesn't collect the premiums and treat you like a number, they sincerely care about your pet and you.

I have had Embrace on our Mastiff for the last 4 years. Unfortunately he has been plagued with a number of chronic illnesses. Embrace has always been there reimbursing our claims with no issues at all. They are fast and SUPER friendly. We just added our new dog to our policy, fingers crossed we don't have to use the insurance.

We have 3 senior dogs, all now on lifetime medications. Early years we did not utilize our insurance much, but now we are so grateful we joined Pets Best while they were younger and are now able to re-coup 80% of our costs! We appreciate your fast processing and payments as well. Very responsive, pleasant and understanding customer service! Last year we lost our most senior dog and Pets Best was wonderful thru this time. They even sent a sympathy message to us. Thank you for offering the great variety of plans that meet our needs as our pets age!

I understand my insurance wish I could change the policy sooner but like it

Pre-approval process would be great, so that I would know how much could be reimbursed or not.

All very easy and qhick payments

I signed up for Healthy Paws pet insurance last summer when I adopted a puppy from my local Humane Society. I've had many dogs in my lifetime, but had never purchased pet insurance. I guess I always figured that the investment wouldn't ever really come back to me and that it might be a huge hassle needing to deal with claims, and the like. However, the last dog I had ended up costing me thousands after some unfortunate run-ins with wildlife, and his injuries continued to plague him (and us financially) until he passed several years and tens of thousands of dollars later. So, when we got our newest addition, we knew that we wanted to try out an insurance program.Of course, within the first year, she has had a terribly split toenail that needed immediate medical attention as well as a large mass that needed to be removed from her back leg, requiring surgery. Normally, this would have caused some serious emotional and financial stress. But, I am thrilled to share that Healthy Paws made the claim and reimbursement so incredibly easy that I could focus all of my energy on my sweet puppy. I literally just snapped a photo of the vet bill, sent it to the company through their app on my phone, and was quickly approved and sent a check. My experience in both instances (i.e., split toenail and surgery), were handled in such an easy, streamlined and efficient manner that I will be a lifetime customer of this company and sing their praises wherever possible. Oh! And they emailed me after the claim cleared just to see how my dog was recovering!!! It's like they actually care! If you are considering pet insurance, I give this company my highest recommendation. I also highly recommend insurance for your pet in general. I have had an absolutely flawless experience with this company so far, and I can't think of many businesses that I can say that about.

Healthy Paws is excellent. Much to my shock, it works exactly like it should. No surprises, no push back or negotiating, you get exactly what you sign up for. Healthy Paws allows you to focus on what's most important which is getting the best care for your pet

I could not say enough for the ASPCA policy I have. I searched out several before purchasing this one. My veterinarian and soon to be veterinarian son (: both recommended this one. It has been easy to purchase and manage and understand. Unfortunately, my Golden Retriever was diagnosed with lymphoma in November - fortunately, he is in remission with his chemotherapy protocol and had done well with his treatment. We expect that he will continue to do well for some time thanks to his treatment. I am very thankful for this policy that was extraordinarily helpful in managing the challenging financial challenges of his treatment. The claims were easy to submit, I do them weekly via fax. I receive notification of their receipt weekly via email and payment is easy to understand, fair and prompt. It makes a huge different in this whole process. In addition? Every now and then I get a message from ASPCA insurance reps asking how we are doing. That never happens with my Blue Cross Blue Shield reps! They are the nicest, kindest, smartest claims reps I have encountered (and I am a psychologist who works with claims - I KNOW!) I am just as grateful for their interactions in making this an easy and warm process as I am for the insurance. I am happy to refer them - and do so often! Many thanks!