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This is our 3rd claim that has been DENIED by trupanion. This time it if for a new episode of cough, unrelated to kennel cough 6 months ago, and they denied the claim saying it was "there before." They treated this cough with antibiotics also, but our dog is vaccinated for kennel cough now and this is a new episode. I actually thought she could be joking on something. Today I received an email denying my claim. At this rate, it will be cheaper to stop the insurance and just pay cash. I am VERY DISAPPOINTED with trupanion. Oh, and I'm a doctor. So I know how this insurance thing should work.

This is our 3rd claim that has been DENIED by trupanion. This time it if for a new episode of cough, unrelated to kennel cough 6 months ago, and they denied the claim saying it was "there before." They treated this cough with antibiotics also, but our dog is vaccinated for kennel cough now and this is a new episode. I actually thought she could be joking on something. Today I received an email denying my claim. At this rate, it will be cheaper to stop the insurance and just pay cash. I am VERY DISAPPOINTED with trupanion. Oh, and I'm a doctor. So I know how this insurance thing should work.

I have had Pets Best for 5 years--switched from ASPCA. I changed because Pets Best offered better value IMO. Never had a claim that met the deductible until recently. Claim form was so brief, I did not know what to do. I had expenses from multiple providers. I called, the rep said use one form or multiple, whatever was easiest for me. I used one and faxed it and my receipts. Got email confirmation of receipt in 2 business days. Claim was processed and paid in a week. Website is clean and easy to navigate. Claim info is printer friendly. And, last but not least, reps are kind, friendly, helpful and knowledgeable. They can help you choose the best policy as well as explain claim processing. I will definitely stick with Pets Best for any future pets and would recommend it to anyone with pets they love. Affordable coverage there when you need it most.

We have had ASPCA Pet insurance since the beginning of 2017 now and we have been very pleased so far. We made one claim for my dog's spay and it was completely covered and I got a check sent to me with no issues! I would highly recommend this pet insurance for your furry family member! When having to speak to the customer service representatives, they have always been very friendly.

My lab, Bailey was diagnosed with severe bi-lateral hip dysplasia at the age of 2. Luckily we discovered this early before too much pain set in as well as more complications. We saw a specialist and a total hip replacement was recommended. She is now 2 weeks post op and recovering well. Already wanting to play (but of course can't for another 6 weeks or so). I would not have been able to get her this specialized treatment without the help of Embrace. And for this, Bailey and my family and I thank you very, very much. Not to mention the staff is very friendly and caring :)

I am very satisfied with the service provided by Embrace. I submitted my claim and day later I received an email to let me know that my claim was ready. They also reimburse the full amounts of my two claims. Then I called customer service, it took approximately 10 minutes for someone to answer the phone, but I Ms. Jen was very professional in answering my question. I wanted to update my reimbursement method to EFT and she was able to do that over the phone. I think the only thing I would recommend is to allow the customer to update the reimbursement account, just like the payment method. This is to alleviate the waiting on the phone for more than 10 minutes. But overall, I am very satisfied with Embrace and its customer service.

I can always count on trupanion to handle my claims promptly & without any problems. the staff is friendly, knowledgeble, & professional. they even deposit the money directly in my bank account.

I can always count on trupanion to handle my claims promptly & without any problems. the staff is friendly, knowledgeble, & professional. they even deposit the money directly in my bank account.

The claim was filed online through my customer account. I don't recall being notified of the claim decision, but knew to check my account for the settlement. My only disappointment was that methods of diagnosis for unknown illness was not covered by the insurance plan.

When I thought my puppy had swallowed a battery I contacted Figo to make sure I was covered and to ask some questions about the process. They informed me that if my puppy was inclined to eat non-food items, like getting into the garbage or swallowing a toy, then it is considered to be a pre-existing condition and they will not cover it. They also told me that they would only cover two instances of ingestion. And I have their best plan possible. Just an FYI.