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2

out of 5

I had brought up an issue with a claim and was told it would be looked into.

I had brought up an issue with a claim and was told it would be looked into. I had not heard anything for 2+ weeks. I called back and was told the matter was still not reviewed. It would have nice to receive a phone call or email stating so.
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Nick
  • BREED:
  • AGE OF PET:

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5

out of 5

I tried to refer a friend just today!

I tried to refer a friend just today!
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Elisabeth
  • BREED:
  • AGE OF PET:

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5

out of 5

I've spoken to Kevin in customer service twice - on 4/2 & again on 4/17.

I've spoken to Kevin in customer service twice - on 4/2 & again on 4/17. He's terrific - very friendly & knowledgeable!
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Diane
  • BREED:
  • AGE OF PET: Over 11 years

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5

out of 5

II really do think you do a great job overall ,but I am still waiting for claim# 2383578 on Sam to be resolved.

II really do think you do a great job overall ,but I am still waiting for claim# 2383578 on Sam to be resolved. Please help if possible and Thanks, John Wallace
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: John
  • BREED:
  • AGE OF PET:

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5

out of 5

great staff and service

great staff and service
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Adele
  • BREED:
  • AGE OF PET: Over 11 years

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5

out of 5

Customer service at Trupanion is the gold standard.

Customer service at Trupanion is the gold standard. Calls are taken promptly, the agents are friendly, helpful and professional, and they take initiative to answer difficult questions and solve complex problems. I have recommended Trupanion to others for

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5

out of 5

Trupanion telephone reps are always courteous, cheerful and helpful

Trupanion telephone reps are always courteous, cheerful and helpful
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Michael
  • BREED:
  • AGE OF PET:

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5

out of 5

Customer service at Trupanion is the gold standard.

Customer service at Trupanion is the gold standard. Calls are taken promptly, the agents are friendly, helpful and professional, and they take initiative to answer difficult questions and solve complex problems. I have recommended Trupanion to others for
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Charlene
  • BREED:
  • AGE OF PET:

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5

out of 5

I tried to refer a friend just today!

I tried to refer a friend just today!

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5

out of 5

I was satisfied with your representatives explanations and responses to my questions.

I was satisfied with your representatives explanations and responses to my questions. She was courteous, knowledgeable, and professional... I was quite pleased!
  • INSURER: Trupanion
  • POSTED: 04/18/2017
  • BY: Vicki
  • BREED:
  • AGE OF PET:

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