Website needs to be updated to allow changes to monthly billing scheme, e.
Website needs to be updated to allow changes to monthly billing scheme, e.g., change charge card nos.
- INSURER:
Trupanion Canada
- POSTED: 05/15/2017
- BY: Fred
- BREED:
- AGE OF PET: Over 11 years
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Amazing customer service.
Amazing customer service. Glad I chose Trupanion.
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We have recommended Trupanion to two of our friends and they are using your service!
We have recommended Trupanion to two of our friends and they are using your service!
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I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered.
I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered. It is not a well exam.
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The rep was very nice and professional.
The rep was very nice and professional. However, when I submitted a claim in the past, I was reimbursed very quickly. She explained that you are backed up with many claims right now and it may take more than a week from my call to process my claim.
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Our premiums keep going up and up and I asked why , the woman was very firm with her answer not warm and fuzzy.
Our premiums keep going up and up and I asked why , the woman was very firm with her answer not warm and fuzzy. Just saying
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When I asked the question regarding chiropractic care for my pet at no time did the Trupanion representative inform me about Trupanion's policy: the chiropractor must be under a Veterinarian's supervision or be the Veterinarian.
When I asked the question regarding chiropractic care for my pet at no time did the Trupanion representative inform me about Trupanion's policy: the chiropractor must be under a Veterinarian's supervision or be the Veterinarian. I know of no Veterinarians in the Greater Victoria area who have a chiropractor located at their practice so would never be able to be reimbursed for Chiro care for my dog. I pay a big premium for pet insurance and feel this policy is very restrictive and unfair.
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I have had nothing but excellent service from Trupanion and tell everyone, including strangers, to get insurance through you.
I have had nothing but excellent service from Trupanion and tell everyone, including strangers, to get insurance through you.
- INSURER:
Trupanion
- POSTED: 05/15/2017
- BY: Jason
- BREED: Mixed Breed
- AGE OF PET:
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