Your website is glitchy - it has been that way for a while.
Your website is glitchy - it has been that way for a while. When I call in, the reps are always amazing, but it would be faster for me if the website worked better.
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I am concerned that the claims we submitted had not been reviewed or were not opened until I called.
I am concerned that the claims we submitted had not been reviewed or were not opened until I called.
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The gentleman that I spoke with had the best personality.
The gentleman that I spoke with had the best personality. He was very helpful and explained how the plan works. We adjusted the deductible. That easy! Thank you! All of your representatives have been delightful, by the way....:)
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My representative was wonderful, friendly, and very helpfull!
My representative was wonderful, friendly, and very helpfull!
- INSURER:
Trupanion Canada
- POSTED: 05/15/2017
- BY: Marina
- BREED:
- AGE OF PET: Over 11 years
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All of your customer service representatives are extremely helpful.
All of your customer service representatives are extremely helpful.
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I frequently share my very positive experiences with Trupanion with fellow pet owners.
I frequently share my very positive experiences with Trupanion with fellow pet owners.
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Website needs to be updated to allow changes to monthly billing scheme, e.
Website needs to be updated to allow changes to monthly billing scheme, e.g., change charge card nos.
- INSURER:
Trupanion Canada
- POSTED: 05/15/2017
- BY: Fred
- BREED:
- AGE OF PET: Over 11 years
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Amazing customer service.
Amazing customer service. Glad I chose Trupanion.
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We have recommended Trupanion to two of our friends and they are using your service!
We have recommended Trupanion to two of our friends and they are using your service!
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