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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

1

out of 10

HORRIBLE EXPERIENCE!

Just got off the phone with Kara. I encourage senior leadership of this company to review audio. Absolutely No willingness to think outside the box. It was a straight "policy read" communication today. It was only AFTER I threatened to cancel not one but TWO revenue producing policies to your company that she stated that there was an appeal process for my situation. Unbelievable. My dog is 5 months old. Yet Kara seems to be ok with simply blanketing my situation with the standard " unfortunately / pre existing/ script". I did a lot of research before I became a paying customer to this company and unfortunately two policies do not seem to matter.
  • INSURER: Embrace
  • POSTED: 09/28/2017
  • BY:
  • BREED: Boston Terrier
  • AGE OF PET: Under a year

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10

out of 10

The best pet insurance out there!

I love Pets Best Insurance! The ease of filing a claim and the speed in wich the refund is issued is awesome. They keep in constant contact through email (my preference) every step of the way and there is always the "live chat" option for any questions that I may have.
  • INSURER: Pets Best
  • POSTED: 09/28/2017
  • BY:
  • BREED: Pembroke Welsh Corgi
  • AGE OF PET: 1 - 8

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10

out of 10

It was wonderful!

The services provided by the insurance are great! The customer service are always very responsible for people'needs. In addition, they are friendly and ver polite. It is a great service and I am very fortunate to have it.
  • INSURER: Embrace
  • POSTED: 09/28/2017
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: Over 8 years

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9

out of 10

So far so Good

We purchased Embrace for our puppy because we want him to be a part of our family for a long time. We submitted a claim for wellness at the same time we submitted his physical and it was paid immediately... No wait time as advertised. It was an easy process. I hope we never need to use this insurance other than for wellness but I am so glad that we have it just in case the unexpected happens. I feel confident that Hutch will be taken care of free of hassle.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Labrador Mix
  • AGE OF PET: Under a year

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10

out of 10

Thank God I have Health Paws Ins

This was are second claim First was Daisy ate a Palm seed and it got stuck in her intestine. Well over 1000 dollar claim. THE second one is she chewed on a battery and got acid in her mouth. That was under $1000.00. The claims were handled very quickly and I'm thankful I have this insurance and so is Daisy
  • INSURER: Healthy Paws
  • POSTED: 08/29/2017
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: Under a year

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10

out of 10

Very Grateful!

I was terrified when my dog was diagnosed with intervertebral disc disease. I hated seeing my poor boy in pain and I also had to worry about how I could pay for all of the treatments. Embrace has been very helpful in reimbursing me very quickly. I was initially confused about the process, but I spoke to someone on the phone who was very patient and explained things very clearly to me. I appreciate Embrace and would recommend them to anyone with pets!
  • INSURER: Embrace
  • POSTED: 09/28/2017
  • BY:
  • BREED: Dachshund
  • AGE OF PET: 1 - 8

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10

out of 10

AWESOME!!

Customer Service is professional and knowledgeable. My 12 year old Chihuahua has not had any medical issues until recently. Embrace customer service was very helpful in answering my questions on completing the claim forms which was painless. My dog spent 3 days on IV fluids, several appointments before and after and a large portion of the costs were covered. I also submitted several months worth of invoices and the reimbursements came quickly. I would highly recommend Embrace Pet Insurance over any others.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Chihuahua
  • AGE OF PET: Over 8 years

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10

out of 10

Excellent Service

Embrace insurance is a valuable plan if you have pets. They are swift in processing claims and having the refund direct deposited into my account is so convenient. They are a lifesaver!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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1

out of 10

Do NOT use this company

My claim was denied and I am obviously beyond upset about that alone but more importantly it took them forever to process any claim and I had to contact them to remind them to process my final claim just for them to deny it. When I called to discuss it, the rep told me vaccinatable diseases are not covered, we aren't even 100% sure that's what was going on with my poor cat. Then the woman had the nerve to tell me that maybe of I had given my INDOOR ONLY cat the Feline Leukemia vaccine he would still be alive. Completely heartless and out of line.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Mediumhair
  • AGE OF PET: 1 - 8

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2

out of 10

Buyer Beware

As I saw on other reviews, Embrace tries to find anything so that they can exclude a future claim. My dog's records say her weight is ideal at 18 pounds for a schnauzer/poodle mix. She is awesome and looks awesome! But due to a mistake when Banfield read her past record as 21 pounds, they are excluding her for "overweight." She was never 21 pounds, proven when we weighed her immediately upon taking her from the shelter, which she looked so very skinny then. A vet weighed her too said ideal weight, and just one month later on her record she weighed in at 18 pounds, and on the second record the Banfield vet wrote overweight once because he thought the weight from the shelter was correct, when it was proven to be incorrect. Of course Embrace will exclude her from any future issues related to the overweight dog theory. I say theory because anyone knows by looking at her weight and the exam that Embrace required that she is normal (ideal) weight at 18 pounds. They also excluded her for protein in her urine and all related conditions, when the most sensitive test showed she had perfectly functioning kidneys, and was free and clear of this on her last test--the vet saying it may be related to being outside in the heat and having her test in the afternoon, needing more water which the vet did not give her in the last office. It's right in the record. Then they say this sweet dog suffers from aggression even though no behaviorist officially diagnosed her as such. The dog, like any dog given away by her parents, was frightened yes when I first got her. But she walks up to people when she is out in the park, greets them, sits, turns for them to pet her. I talked to the behaviorist about things she protests like grinding of the paws, and she said aggression is far too often over diagnosed. She was not aggressive. Then embrace asked me to get a letter from the doctor to prove what they interpreted is wrong. I have had to work harder than ever previously getting her perfect exam done that they required, including orthopedic exam, and refused to do any more work for them. Besides I saw a review that they don't go by the letters anyway. This insurance waiting period says a certain time, but it is a year, and although the vet says the kidneys and urine are perfectly healthy, embrace makes their own assessment, saying in the future if she ever gets this, they will not pay. Buyer Beware!
  • INSURER: Embrace
  • POSTED: 01/15/2021
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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