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She was great. I already have recommended you guys to my friends.

This was just a routine checkup but I've never had an issue with the claims process. I've been using this company for 5yrs and can't say I have one bad thing to say about it or the claims process. The reimbursement is so fast. I'm happy you care about our pets as much as the owners do

I always give other pet lovers how Lucy gets excellent care and and encourage them to get insurance through Trupanion

Our Mister Bones is a very special boy. We have been blessed with an English Mastiff who has been vexed with elbow dysplasia and the complications that can arise as a result of his shear size... (Mister Bones is 178 pounds!). Had it not been for PetsBest, I don't know that we would have been able to afford the costs of surgery and the aftercare necessary to provide Mister Bones with the best quality of life possible. PetsBest has been nothing short of awesome! Not only are the representatives knowledgeable and receptive, they communicate in a manner that is both professional and kind. The claims process is extremely quick and quite simple which makes the process so much more enjoyable. PetsBest really is the best!!

I think Trupanion will continue to grow and hopefully with growth comes slightly a quicker claim process (we'd love to have zero claims of course for our loved ones) and not raise prices too much. :)

I have waited two months to get reimbursed for my bill and I keep calling needing an update but seem to get no where. My experience at first with Trupanion was great but now I have a sour impatient taste in my mouth. Trupanion wants me to pay the 71 dollar premium but can't make time to figure my claim out... that's ridiculous and the customer service representative I spoke to on Monday (Memorial Day) was so rude and not helpful. Made me sad that I invest and trust you with my pets health needs but Trupanion can't serve the customer correctly.

I spoke with Kevin this time and he was very professional and personable, but I must say, all of the reps i have spoken to, all have been!!!!!

Y'all are great to talk to and work with, no matter what the situation or question. Thank you!

Phone customer service rep was MOST helpful, and, have already recc.Trupanion to friends.

Thanks to all who helped review and assign benefits quickly to get my payment to me. I am grateful. It was a pleasure working with you especially Teri Vasquez.