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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great Customer Service, Poor User Form
The customer service is great and responsive. However, the user form is restrictive and prohibits customization.
Insurer: Lemonade
By: Derek
This is the first time I have ever used…
This is the first time I have ever used pet insurance and it has been such an easy and positive experience. The app is easy to use and all of our claims have been handled in a timely manner. I have recommended them to several of my friends and will continue to.
Insurer: Pets Best
By: Tanya Duca
SO EASY!!
I am SO happy that I went with Lemonade. My JoJo has allergies and has to take Apoquel. Filing claims with Lemonade is easy and hassle free. I HIGHLY recommend them!
Insurer: Lemonade
By: Megan
Excellent
Excellent and fast.
Insurer: Lemonade
By: Wendy
Switching to Lemonade for pet insurance was the best idea I've had!!
I absolutely love Lemonade. Its easy to use and quick to reimburse! Perfect for the busy dog mom!
Insurer: Lemonade
By: Winter
Small Claims easy, Others not so much
We signed up in July ‘21 and paid for the premium level insurance and for the most part, it was a great service, quick and easy but those were just puppy shots. Once we actually had a real claim of any substance it took a long time to get a response. Not to mention, the claim process was much more difficult. For example, some items on your invoice just aren’t an option in the app drop down list and you’re left unsure as to what to do. We ended up just sending the whole invoice in instead of listing itemized services but that created a lengthy delay in reimbursement. Then we discover that only 3 vaccinations are covered in a given year…for a young puppy, who needs shots about every month for 3 months.. So we pay premium prices for what exactly?
Insurer: Lemonade
By: Tim
Super responsive and FAST claim service
Quick service and claim experience. Highly recommend!
Insurer: Lemonade
By: Brittney
Good price, ease to claim
The price is very cheap and easy to claim.
Insurer: Lemonade
By: Jason
Best pet insurance ever
This company is amazing. Our cat went for a well check and vaccine. I came home, completed the claim, submitted it, it was approved & the money was in my account the next day!! Super easy and helpful techs.
Insurer: Lemonade
By: Rachel
Compassionate
Lemonade has made a huge difference to our family. Our pet had 6.5 years of health until a rare disease suddenly took his sight, and cancer soon after. Every employee I’ve spoke with has exceeded our expectations for kindness, thoroughness, being empathetic, and compassionate. They have listened to me in my triumphs and sorrow. Claim process is easy and quick. Communication by phone and email carried out efficiently. No regrets!
Insurer: Lemonade
By: Julie