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I have had great service every time. I have needed to file claims and they have been paid with no problems. Adding our new cat was very easy too.

Not clear on when payments come out.

In the 6 years I've been a client of Trupanions, I have always been impressed by the professionalism of your team. Both my dogs have experienced very expensive, life threatening illnesses during this time and Trupanion has been a life saver every step of the way. I recommend your service highly!

So far I am very happy with Trupanion. The service level is highly responsive!

Very timely with claims.

Thank you for all you do

I've already touted Trupanion to MANY friends and family. You guys are great!

I'm very happy with our policy and coverage and knowing that it affords me care for my dog bugsy'. The only thing that is disappointing is that upon speaking to one of your representatives on Sunday to get some clarity on the specifics of our coverage, he proceeded to give me a thorough breakdown of our policy and also suggested that I add on the care package that covers physio therapy such as Hydra therapy and accupancture and things like that. Based on the information he provided to me and the knowledge that my dog now is under veteranary care for hip displasia I was more then happy to call in today to add that fee of $7 and change so that my dog will be well taken care of. Upon making the call today I was so upset when I was told that I would not be able to use this towards he's condition as it's now considered pre existing. The agent on Sunday did not clarify that but rather led me to assume that it would be part of his ongoing treatment. I'm hoping that you may consider making an exception to my policy. Thank you very much, Denise Simone

I am unhappy not with the representative I spoke with, but for the way my claim is being processed

I've all ready recommend Truepanion to many others.