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Unreliable
A Spot representative called me days after I signed up, attempting to collect more money from me as their computer made an err by "not charging me the correct amount" based on the address I entered. I NEVER CHANGED MY ADDRESS. My address remained in Phoenix and my dog's vet remained in Tempe. That was a huge red flag. Evidently, Spot is more concerned with nickel and diming me instead of eating the cost and acknowledging their err. I terminated the policy and got a refund from them since I had not submitted any claims by that point.
Insurer: Spot
By: Customer
Figo has been a great experience for me…
Figo has been a great experience for me and my dogs. They are easy to file claims and have great customer experience. I am definitely going to them every time I add a new pet to my family.
Insurer: Figo
By: Valerie
Trupanion kept her alive.
Rossi was diagnosed with bone cancer about 18 months ago. The prognosis was very poor. She passed quietly yesterday. She easily had an extra year of high quality life with us. Through Trupanion, she received the utmost in care. They had her back through the entire treatment. This was a great burden relieved from the family. The claims system worked directly with the various hospitals. It was very fast. I cannot express how impressed I have been with Trupanion.
Insurer: Trupanion Canada
By: David
An excellent company that stands by its…
An excellent company that stands by its customer – both human and animal. Best I could find.
Insurer: Embrace
By: Penny
My claim was denied then accepted
I have wellness insurance for all 3 pets. 3-4 months after getting insurance I got the routine shots for my pets. My claim was denied. I resubmitted it and 2/3 was approved. It’s been a hassle and I still don’t know (3weeks later) if my 3rd claim will go through. All 3 claims were put in the same day.
Insurer: Pets Best
By: M
Pets Best will find any excuse to not payout on claims
Pets Best will use any excuse not to pay out claims
Insurer: Pets Best
By: Mark
Good coverage but re-imbursements are taking too long.
I am fairly satisfied with my insurance but re-imbursement is taking too long.
Insurer: ASPCA
By: Steven
Too rxoensive
Costly. I don’t check this email often.
Insurer: Trupanion
By: Sur
Can't say enough good things about Healthy Paws
I bought HP when Maggie was a 6 month old pup. Yes premiums have gone up, just like they did on my health insurance. I attribute the health of my 5 1/2 YO Golden Doodle to a team of great vets including my family vet, BluePearl Speciality Vets and Health Paws. March 2020 Maggie developed IMHA which is an immune system problem where her immune system was attacking her new red blood cells. Transfusions are a top gap measure of which there were 2. Steroids and an IVIg infusion saved her life. Health Paws was there for us. We have another 6 months before she is discharged. She is now healthy and back to her old self. All blood values are NORMAL! There was only one clam they rejected because the FDA classified the IVIg infusion as an experimental treatment even for humans. Costs so far are in excess of $10k.including my out of pocket. Don't regret having gone with Healthy Paws.
Insurer: Healthy Paws
By: Michael