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Sales Rep was friendly and well…
Sales Rep was friendly and well informed of the policy. Was hoping for a little less in minimum cost, but it will be well worth it, if needed.
Insurer: Prudent Pet
By: Linden Pettit
wonderful to work with
wonderful to work with
Insurer: Prudent Pet
By: Mary Patterson
Disappointed in decline of service
I have been a client for four years. I loved Healthy Paws and recommended them to many friends and family members without trying to get referral money. I didn't need a payout for supporting a company that cares. A recent claim was confusing to me using phrases like, "As such, we are unable to provide coverage for your pet's preventive care," but also, "We will be sending your claim reimbursement shortly." The claim was for an ear and skin infection. I questioned what this meant and said we would need to re-think our pet insurance if infections aren't covered and part of preventative care. In my opinion, the reply was just as cold and rude, "I recommend reviewing the Explanation of Benefits that was provided in your claim email as that outlines what was covered versus not covered. The email gives an explanation as to what was not eligible for coverage based on the line items on the invoice you submitted. I recommend contacting our Customer Care Team with any additional questions after reviewing your Explanation of Benefits." There is no comment on which line items are being referred to in my explanation of benefits. It's a bunch of paragraphs that start with, "See also Section, DEFINITIONS, items," but which section is being referred per sections of my vet bill? During previous health scares, I remember I would get emails from kind-hearted people asking how my pets were. Now I'm just a number that gets pushed off on someone else.
Insurer: Healthy Paws
By: Heather
None Better
I've had a few companies in the past for Pet insurance but none of them can compare to Pets Best. Their website is very informative and they do a great job with claims reimbursement.
Insurer: Pets Best
By: Will J.
Awesome friendly customer service
One of my dogs was suddenly diagnosed with a new disease. I felt fully confident to call and talk to customer service and get all my questions answered. My experience with Trupanion Insurance is back six years. I’ve had excellent friendly service.
Insurer: Trupanion
By: OMAC
Figo is so easy to sign up and submit…
Figo is so easy to sign up and submit claims! Great service and very quick return on the claims! I am an insurance agent and recommend Figo to my clients looking for pet insurance!
Insurer: Figo
By: Allison Moragne
Submit my invoice…
Had to submit an invoice and wasn’t able to do it. I was helped right away and customer service helped me right away.
Insurer: Trupanion
By: Maureen
Very good experience!
This is my first invoice that I sent you due to the expenses I had with Oliver. His response was quick and his payment was made within what the coverage provided, not complete in its entirety, but reasonable within what it covered at that time.
Insurer: Figo
By: Maria Perez
Currently have a couple issues that are…
Currently have a couple issues that are unresolved. I have an appointment to speak to a supervisor.
Insurer: Figo
By: Carrie Treggett
Amazing experience!
Amazing experience!! Submitting a claim is so easy, and I got my quote back within a few short days. I am amazed at what was covered for the visit! Highly recommend!
Insurer: Pets Best
By: Shawnie Mitchell