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5

out of 5

For my appeal, the first rep told me to get a letter from vet and fax it to Trupanion.

For my appeal, the first rep told me to get a letter from vet and fax it to Trupanion. She said she would send me a form by e-mail and when it didn't arrive the next day I called again. The second rep quickly resolved my appeal when he told me that the v

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5

out of 5

So thankful for having such a great insurance.

So thankful for having such a great insurance. Always helpful. 10 out of 10 for customer service every single time we call!
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Tisha
  • BREED:
  • AGE OF PET: 7 - 10

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5

out of 5

Appreciate all your quick, professional attention to Riley's claims

Appreciate all your quick, professional attention to Riley's claims
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Melinda
  • BREED:
  • AGE OF PET: 0 - 3

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1

out of 5

You claim to cover everything but then change it.

You claim to cover everything but then change it. Won't cover most of the things my dog needs. I didn't get coverage because I haven't owned my dog long enough.

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5

out of 5

thank you

thank you
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Rachel
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

As an older person not so tech savvy, the representative even talked me through how to email my forms on my iPhone.

As an older person not so tech savvy, the representative even talked me through how to email my forms on my iPhone.
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Charlyn
  • BREED:
  • AGE OF PET: 0 - 3

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2

out of 5

I judge a company on it's Customer Service.

I judge a company on it's Customer Service. Jae was very well trained to appear sympathetic and knowledgable about my concerns, however she ultimately passed my issue along to another department that apparently looks at issues, outside the normal Trupani
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Terry
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

Thank you so much for always being there for us!

Thank you so much for always being there for us! I actually started crying to a representative the other day. I was so embarrassed but she was so kind. God bless!
  • INSURER: Trupanion
  • POSTED: 07/28/2017
  • BY: Erin
  • BREED:
  • AGE OF PET: 0 - 3

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5

out of 5

We are extremely happy with you and your team!

We are extremely happy with you and your team! Every representative I've spoken with over the last 1+ year has been fantastic. And the emergency claim we filed was pre-approved and couldn't have been processed quicker for us. Thank you for ALL your out
  • INSURER: Trupanion Canada
  • POSTED: 07/28/2017
  • BY: Kathy
  • BREED: Mixed Breed Cat
  • AGE OF PET: 0 - 3

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5

out of 5

Their Customer Service Is Timely,...

Their customer service is timely, correct, excellent
  • INSURER: Pets Best
  • POSTED: 07/28/2017
  • BY: Beverly
  • BREED: Chihuahua
  • AGE OF PET: 7 - 10

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