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I have been using this company for 3 years. I recently searched other companies to insure a new Puppy. I was unable to find one that provides the kind of customer care that I have received from Pets Best. My older dog has a sensitive stomach and gets ill frequently. The ease of filing claims and the helpful customer service is the best there is. Their benefits and cost match most of the others. I am so glad my Pets and I are part of the Pets Best Family!

Adopted a rescue and after reading reviews for a few companies decided the go with ASPCA policy. Six week into policy period am very impressed with response to claims and customer care. We are very pleased with our decision.

I've had my Boxer insured through Pets Best since 2010, after they were recommended to me by my vet. Pets Best has always been fair, prompt and courteous in all my dealings with them. They carefully explain all the options to insure a pet, and they have worked with me to save me money, while maintaining a high level of coverage for my dog. Buster was recently diagnosed with an aggressive form of cancer, and without the coverage he has, treatment would have been financially crippling. Their process for submitting a claim couldn't be easier. I recommend them to anyone who asks.

The service is very good on the phone and the processing expedient. I also like the Vet direct pay option. What I am completely unhappy with is that several times a year the premium keeps going up even though I do not use it. It has gone up 22% since I began 5 years ago. I spend a lot of money on preventative care for my dog. I should get a better premium for taking good care of my dog, like my car insurance, which gives me better rates for being a good driver. Then once in a great while when I do use the insurance, the payout is extremely small. ie. my bill can be $300 and I get $48 back. Horrible. But now i'm stuck with this insurance company. Buyer beware.

The service is very good on the phone and the processing expedient. I also like the Vet direct pay option. What I am completely unhappy with is that several times a year the premium keeps going up even though I do not use it. It has gone up 22% since I began 5 years ago. I spend a lot of money on preventative care for my dog. I should get a better premium for taking good care of my dog, like my car insurance, which gives me better rates for being a good driver. Then once in a great while when I do use the insurance, the payout is extremely small. ie. my bill can be $300 and I get $48 back. Horrible. But now i'm stuck with this insurance company. Buyer beware.

My pet was not ill, but was in for a regular checkup. Trupanion encouraged me to send in the documentation of all my previous visits to the vet.

My pet was not ill, but was in for a regular checkup. Trupanion encouraged me to send in the documentation of all my previous visits to the vet.

Monthly cost for accident/illness insurance for my 13 y/o yellow lab started at @ $18.00, and 3 years later is just@ $24. Three days before this incident, I was wondering how important pet insurance really was! Now I am grateful that I kept it current for the past 3 years. Embrace paid for 90% of my vet costs with 0 deductible ("missing deductible" applied).

My three-year-old cat, Roxie, was suddenly unable to keep food down and obviously in considerable discomfort. After three visits to the Veterinary hospital and various tests, including blood and X-ray, nothing definitive could be found, and a prescription diet was recommended (all of which Roxie turned up her nose at) along with broad-spectrum medication for GI inflammation and anti-nausea pills (giving Roxie meds should require wearing a kevlar vest and a fencing mask). Our local animal doctors and their staff are truly wonderful, but poor Roxie became more anxious and miserable with each visit. I submitted claim after claim within a period of three weeks and finally called Pets+Us to find out if I might have reached a submission limit within a time range. I was assured that all legitimate claims are accepted. I'd also like to point out that all staff I've spoken with at any time are incredibly helpful, courteous, knowledgeable, and express concern for your sick pet. Their questions reflect the fact that they care about animals (the staff I've spoken with have their own pets). Submissions of these most recent claims were processed and reimbursed within a matter of days, following speedy notification. I'm particularly grateful for my policy choice, which offers 90% reimbursement ($100 yearly deductible), given Roxie's accident and injury incidents during her first two years. (She's less rambunctious now that she's a millennial.) I would unhesitatingly recommend Pets+Us for stress-free insurance. Who needs added anxiety when there's already more than enough with a suffering animal? My continuing thanks to everyone at Pets+Us.

I got pet insurance because my dog seemed to have random things going on like a grass seed in his ear or a funky tooth. Four months later he was diagnosed with a mast cell cancerous mast in his eye, at the age of 4. I was terrified I would lose my very happy and chunky dog so I agreed to do the chemo, whether it would be covered by insurance or not. Not ONLY is the chemo therapy entirely covered by embrace, but they quickly and efficiently work on any claims to get the money back to me within a week. They covered his special vet dog food that I use in the wellness plan and have a fantastic team that respond to email questions quickly. I cannot say a bad thing about this company and on TOP of all that they offer a discount for military members, which helps me even further.