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coverage is for catastrophic medical, does no include any preventive

I was in tears last night when I called as we were on the verge of losing our little boy. He's been to our vet, then an emergency vet the following day and now a specialty hospital. We are literally broken at this point as we've paid the vets everything we can and have nothing left for deposits or anything and I wasn't sure how I would handle today's visit with another deposit of $2300. Your rep explained to me how direct pay works and I am so grateful. I was at brakeing point and he was so kind. You have the best customer service anytime I've had to call! I would have lost my best friend had I not had trupanion.

Trupanion is AMAZING! I love this company and everyone is always helpful and fast and just great! The fact that I have Trupanion saved both of my dogs life several times! Without if I could have payed for their surgeries! Thank you for everything!!!

I called because the fax number to submit a claim was busy after several tries. The contact person was very nice and gave me another fax number but that was also busy. I have yet to be able to submit my claim.

We LOVE trupanion !!

Customer service is great

love your transparency. friendliness understanding of issues. easy to contact. willingness to assist

I am going through a divorce and my wife had done all the financials for the home. I had to learn it all real quick. This rep was great explaining things to me, so thank you very much. I needed that first thing in the morning😊 ADM

Percy was a rescue so were weren't sure what we were getting into medically with him, but we enrolled him with trupanion at his first checkup 2 days after adopting him. You've been beside us every step of the way...thank you from the bottom of our hearts.

love your transparency. friendliness understanding of issues. easy to contact. willingness to assist