I have had a very positive experience with you company.
I have had a very positive experience with you company. the people on the phone make a world of difference. They speak with happy, kindness, compassion, and a love for animals. Thank you.
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We already have a dog insured with Trupanion so was looking for a quote to add new puppy of same breed.
We already have a dog insured with Trupanion so was looking for a quote to add new puppy of same breed.The breeder offered 6 weeks coverage under other pet insurance plan and they had sent a quote. Reached out to Trupanion to coordinate start of coverage. And advised to call back just before terminatuon of puppy coverage. I was also told that our vet could provide a certificate to waive waiting period but that this must be used in 24hrs. No effort ro assist to coordinate coverage. Also a small discount would be helpful for a second pet. Have been a Trupanion customer for ovee 8yrs.
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I have recommended Trupanion to everyone I know who has a Pet.
I have recommended Trupanion to everyone I know who has a Pet. Trupanion is the Very Best! as well as All the Staff I have talked with on the phone.
- INSURER:
Trupanion Canada
- POSTED: 08/03/2017
- BY: Lana
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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SO far I have received any reimbursement of claims that I have submitted.
SO far I have received any reimbursement of claims that I have submitted. I have paid a lot in insurance premiums but feel that each time I submit a claim there is always some reason why I cannot get reimbursed.
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The woman that helped me was amazing.
The woman that helped me was amazing. As a previous Supervisor please give her a raise. Other representatives lately when I tried to refer a friend referred to our pets as property and made a connection to our pets and auto/insurance policies. My family owns a well known insurance company. I am disgusted. That is the only reason I would rate not referring trupanion. This kind woman did not do that. I would refer my friends to her. No one else.
- INSURER:
Trupanion Canada
- POSTED: 08/03/2017
- BY: Kristen
- BREED:
- AGE OF PET: Over 11 years
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Trupanion has reliably partnered with me in times of crisis, alleviating financial stress so I can focus on giving my fur-babies the love and TLC they need.
Trupanion has reliably partnered with me in times of crisis, alleviating financial stress so I can focus on giving my fur-babies the love and TLC they need.
- INSURER:
Trupanion
- POSTED: 08/03/2017
- BY: Kate
- BREED:
- AGE OF PET:
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So my payment method got screwed around.
So my payment method got screwed around. You also took money out when I wasnt expecting and I got an NSF fee because of it. I also asked that payments come out on the 1st; called several times to confirm. August 2nd no payment? Had to call back in to resolve the issue once again.
- INSURER:
Trupanion Canada
- POSTED: 08/03/2017
- BY: Angelica
- BREED: Siamese
- AGE OF PET: Over 11 years
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I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company.
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company. I will do more research before I make any changes because, the service is excellent.
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I tried the instructions for sending in a claim from my phone, but didn't hear back.
I tried the instructions for sending in a claim from my phone, but didn't hear back. When I called to see if Trupanion received it, the rep couldn't tell me because she said it takes a couple of days, to call back. I did call back and it was never received. The second time I called, the gentleman was able to be very helpful.
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