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coverage is for catastrophic medical, does no include any preventive

I was in tears last night when I called as we were on the verge of losing our little boy. He's been to our vet, then an emergency vet the following day and now a specialty hospital. We are literally broken at this point as we've paid the vets everything we can and have nothing left for deposits or anything and I wasn't sure how I would handle today's visit with another deposit of $2300. Your rep explained to me how direct pay works and I am so grateful. I was at brakeing point and he was so kind. You have the best customer service anytime I've had to call! I would have lost my best friend had I not had trupanion.

I called because the fax number to submit a claim was busy after several tries. The contact person was very nice and gave me another fax number but that was also busy. I have yet to be able to submit my claim.

We LOVE trupanion !!

Customer service is great

love your transparency. friendliness understanding of issues. easy to contact. willingness to assist

I have never had pet insurance before and I looked up a comparison chart of companies, read information and chose Healthy Paws. So far I am pleased! My dog Winnie was hospitalized, I kind of "forgot" I had pet insurance but when I remembered, I was so relieved. I could have her get the treatment needed without worrying. I was very impressed that I received unexpectedly, an email from their client services checking to see how Winnie was after her incident. They put a personal touch that means a lot to us as pet parents. There was an an easy to use app you can submit claims, as well as other easy online options or via mail. It was no hassle and very prompt processing of the claims. They don't pay exams but I was reading the reason why, which is giving the pet parents some responsibility it makes it easier for the bigger claims to be paid. I also chose them for the fact that if a pet injures a knee ligament and has to have surgery, they cover it if it happens to the second, where other pet insurances do not. I noticed on my app they have a pet foundation that helps other less fortunate pets and I really like that in a company. The app has a lot of easy to read clear and concise information. Lastly, They have a referral program and one of my friends saved money by me referring her with a link, compared to what she found online. I highly recommend this company. So far, and I have only used them once, I am impressed! I was a little leary about it, but it has been well worth the investment! Thank You Healthy Paws!

Both of our dogs (our baby's) are insured with ASPCA INSURANCE. The our BLUE NOSE PIT BULL was spaded and she is covered under the full coverage. the claim was handled with efficient care and service, Our Shelter (baby 5 year old beagle/mix) developed health and hereditary problems after 3 years and we were able to give him the med's and care he needed until the end. I would advise all with pet's to get this insurance of they can, it's plan's are great!

JUST DO IT. THEY'RE AMAZING! Sadly, our dog got a nasty lung cancer tumor. We did surgery and started chemotherapy but unfortunately the tumor had spread and we had to say goodbye to him. Throughout his illness, we submitted probably a dozen bills totalling over $12000 (yes, twelve thousand). Healthy Paws paid every single bill, no questions or pushback. All the claims were approved SAME DAY. The checks came in less than a week. They emailed us support and condolences. I honestly can't see how it could have been better (unless free). I will never have a dog without having Healthy Paws, period.

I have 3 German Shepherds and a marbled bengal mix. The first few years of having the insurance there were no incidents or illnesses. Then I feel like it all came pouring down at once. Two hit by cars, a gasterotomy and enterotomy later and I would have been in a ton of debt or my babies would have been put to rest if I couldn't afford it. I am so grateful they were all covered by Trupanion. They get to grow old with me because of them and I'm not in serious financial debt. I love Trupanion.