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Just purchased the product a week ago
Just purchased the product a week ago. Nothing to assess.
Insurer: Spot
By: Bryan
User Friendly
The website made the sign-up process painless and I like being able to submit paperless claims. When I viewed my new account online, everything was clear, simple, and easy to understand. My only concern was understanding how the preventive care endorsement worked. It was a little confusing when I saw my Delarations page not to have that listed very clearly at the beginning of the document. I eventually found the "add-on endorsement" at the end of the document but I think mentioning it on the initial page that shows what you are paying would have made things clearer instead of combining the two items into one total. I was afraid I hadn't added it at first glance. I look forward to working with the company in the future. So far everything has been very user friendly.
Insurer: ASPCA
By: M. Smith
Examination fees not being covered is big downfall for Trupanion
The people I spoke with were great - from the person I signed up with to the person who helped me put in my 1st (and last) claim. The ease of submitting the claim was great. However, they do not cover the exam fee. That was a complete surprise. I suppose I should've read the print better - but also, no one pointed it out and this is my first experience with a pet and pet insurance. I don't understand how the exam part of the whole procedure can be left out of the coverage? There can be no diagnosis/treatment/recovery without first being examined. For example: My first claim was over $1300 - which included exam fees, x-rays, and finally antibiotics. After they remove taxes (again, I don't understand how they can just not cover that, I paid it), the vet fee, and the deductible, they ended up reimbursing only 40% of the total cost. I find the lack of coverage of the exam fees a dishonesty and misrepresentation on their part. They claim to cover "90% of actual veterinary costs" without actually covering the cost of the veterinarian? I know the small print is there, but I truly believe the larger print affirmations are a complete misrepresentation. The exam is the basis of the whole treatment. Due to this, I will be canceling my policy as soon as I find a new insurer.
Insurer: Trupanion Canada
By: Darlene
Easy pet insurance
They made it easy to decide what and how much insurance to buy to fit your budget.
Insurer: ASPCA
By: Foster Mom
Trupanion makes it easy to submit a claim and processes claims super fast.
Trupanion makes it easy to submit a claim and processes claims super fast.
Insurer: Trupanion
By:
Very helpful and was able to answer all my questions!
Very helpful and was able to answer all my questions!
Insurer: Trupanion
By:
Excellent Customer Service
You are are great! Ease of submitting a claim and fast turnaround after it is submitted.
Insurer: Trupanion
By:
I have had to call Trupanion Customer Care twice in two days and both times I was met with an unbelievable level of knowledge understanding and care which makes dealing with pet health issues so much more bearable- it's nice to know I have TP in my corner
I have had to call Trupanion Customer Care twice in two days, and both times I was met with an unbelievable level of knowledge, understanding, and care, which makes dealing with pet health issues so much more bearable - it's really nice to know I have Trupanion in my corner.
Insurer: Trupanion
By: