Find and read reviews with confidence

I have been a highly pleased customer of Trupanion for 12 years now. I selected them with a shoulder shrug (no clue which company to choose) and have stayed with them because they are a fantastic company. There are no hidden fees or clauses and nothing contrary to what is advertised. The 90% reimbursement is great, and there are no catches when it comes to the 90/10 policy. They are not like other pet insurance companies that put limits on how much they will pay per condition. This is big because I have an epileptic dog who also has a chronic infection - not small priced problems. The vast majority of times, claims are paid timely, I'd say not much more than 2 weeks. Like with any insurance company, there have busy periods and claims may take a bit to be reimbursed. There have been times when I've had to wait more than usual. I won't lie - those times have been inconvenient and frustrating. But those times have not been frequent. The customer service representatives are friendly, and they care about the pets of customers. Not only that, the company is based on pet love. A staff of more than 100 people can bring their animals to work with them. I have been on the phone with representatives whose dogs have been right by their sides while we talk. That's pretty neat. I write a lot because Trupanion has been with me through the highs and lowest of lows (pet loss) that come with being a pet parent. They truly are a great company.

Trupanion has been there for us continually over the past 5 years. Reps are always kind and helpful. I reccommend that you obtain the lowest deductible that you are able to afford as each visit to the vet may include multiple conditions. It has really paid off for us in the long run.

Trupanion has been there for us continually over the past 5 years. Reps are always kind and helpful. I reccommend that you obtain the lowest deductible that you are able to afford as each visit to the vet may include multiple conditions. It has really paid off for us in the long run.

I have had nothing but good experiences so far with ASPCA Insurance. While I would love to be reimbursed more, some of that has to do with where I live and the vet that I go to.

Misha my now 9 year old cat had an infection of his back either by a bite or a cut. He needed to stay with doctor for 4 days to clean,drain,and stitch the infected area.Without your insurance I would have had to put my little boy down.I am out of work and could not afford the expense. Having your insurance has given Misha the cat a second chance at life.

Excellent plan overall. Bought pet insurance when our dog was >3 months of age, as a "safety net" in event of accidents/illnesses. He is now almost 7 and this plan has literally saved us in excess of $10,000 worth of claims on our dog, who has suffered from ingesting toxic foods/substances, GI issues, underactive thyroid and most recently, a torn CCL/ligament - which cost over $4000 for surgery etc. alone for TTA/TPLO surgery. Petplan has reimbursed us 90% of almost all the costs (with the exception of his rehab/physio bills - due to a prior misdiagnosis by our vet and plan stating this was a "pre-existing condition" and they wouldn't cover rehab portion). Our vet, and ourselves, have appealed this decision and are hopefully awaiting a positive outcome. Premiums don't increase as your pet ages (which is excellent), however, they do not cover the examination fees of your vet visits, which, at $70 per visit, can add up quickly for a pet with long term/chronic care/illnesses. Petplan (our other dogs insurance) - covers ALL costs with annual $100 deductible - so Trupanion - offer this type of plan as an option for those who want that additional coverage (since you can customize your plans). We'd be willing to pay for it. The plan can be costly based on what type of coverage you take (we have zero deductible, 90% unlimited coverage with additional rider for rehab, physio, accupuncture etc) and pay $95 per month. Benefit is you can change/customize your coverage at any time as well. Claims have been promptly paid out and rep's we've spoken to have always been excellent. Overall I'd give them a 9/10 due to lack of them covering examination fees on visits and them occasionally looking for "pre-existing" conditions to not pay out a claim.

Excellent plan overall. Bought pet insurance when our dog was >3 months of age, as a "safety net" in event of accidents/illnesses. He is now almost 7 and this plan has literally saved us in excess of $10,000 worth of claims on our dog, who has suffered from ingesting toxic foods/substances, GI issues, underactive thyroid and most recently, a torn CCL/ligament - which cost over $4000 for surgery etc. alone for TTA/TPLO surgery. Petplan has reimbursed us 90% of almost all the costs (with the exception of his rehab/physio bills - due to a prior misdiagnosis by our vet and plan stating this was a "pre-existing condition" and they wouldn't cover rehab portion). Our vet, and ourselves, have appealed this decision and are hopefully awaiting a positive outcome. Premiums don't increase as your pet ages (which is excellent), however, they do not cover the examination fees of your vet visits, which, at $70 per visit, can add up quickly for a pet with long term/chronic care/illnesses. Petplan (our other dogs insurance) - covers ALL costs with annual $100 deductible - so Trupanion - offer this type of plan as an option for those who want that additional coverage (since you can customize your plans). We'd be willing to pay for it. The plan can be costly based on what type of coverage you take (we have zero deductible, 90% unlimited coverage with additional rider for rehab, physio, accupuncture etc) and pay $95 per month. Benefit is you can change/customize your coverage at any time as well. Claims have been promptly paid out and rep's we've spoken to have always been excellent. Overall I'd give them a 9/10 due to lack of them covering examination fees on visits and them occasionally looking for "pre-existing" conditions to not pay out a claim.

My dogs have been covered by Trupanion Pet Insurance for the past several years and I can personally say that they have been outstanding in their coverage and the professionalism of their employees.

My dogs have been covered by Trupanion Pet Insurance for the past several years and I can personally say that they have been outstanding in their coverage and the professionalism of their employees.

Had many problems with our new puppy. never had any problems with trupanion.