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I believe the pet insurance specialist was "Rose." She was so very helpful and really easy to talk with. I appreciated her sense of humor and her excellent customer service. Thank you Rose.

Embrace has been timely with processing our claims. Once they have all the records and document any pre-existing conditions or expiring conditions, they stick to the facts and process the claims correctly. They have been professional and very helpful as we have dealt with some new health concerns that have recently surfaced.

I have been really happy with Embrace since we started with them about 6 or 7 months ago. I recently had a claim problem because when my lab needed two damaged teeth removed, the vet also cleaned her teeth, which had just been cleaned a few months ago. So that kicked the claim out as a duplicate claim. I contacted Embrace, who contacted the vet to find out that they just did an extra touch up cleaning while she was under and having the two damaged teeth removed. Embrace covered the claim, which did have a deductible, but that was fine because now she has met the deductible. I still received a good portion of the expense back, so I was very happy. I am hoping that she won't need any other treatments this year! Thanks so much to Embrace for getting the claim accepted!

Our old guy has been diagnosed with Cushings Disease and is receiving acupuncture treatment. The treatments have helped him immensely and Embrace has been great at covering his treatments and his ultra-sound test. We are very pleased.

I had a claim to file for my puppy. I was able to do it quickly and easily online. I received a response within a couple days it was approved and the money was deposited directly into my account.

Dog swallowed foreign object, need x-ray and ultra sound, and one night stay in hospital. You can image how much this cost. Received my check with no question asked in about two weeks.

I did my homework and shopped around before deciding on Embrace. I only learned they were only about an hour from my home after I'd bought the plan. I have visited once, nice people and pets! The coverage is reasonable for but I still think pet insurance is too high. The plan does cover quite a bit and the deductible is also reasonable. Claims process while not painless is fairly simple. Having this insurance keeps me from ever having to make a horrible decision. That's why I have it.

I felt a bit blindsided by one decision embrace made. Others have been okay and they are professional and appear to be ethical, overall.

When my buddy abruptly stopped eating I knew something was wrong so I took him to an emergency vet service I trusted from previous experience. He had something called food bloat and had to stay overnight to make sure his digestive system recovered. It was expensive but worth it to have the little guy back in good health. Embrace made it a lot less painful when my check arrived within 2 weeks. Thanks Embrace!

After receiving an email stating my benefits were in full effect, I come to find out that I actually had to wait 6 months before that was true.