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It would be great if you could make the sign up process more clear when choosing a plan. Apparently there was a box I neglected to check that would have cost $3 more per month and would have covered my dog's anxiety treatment. I've spent well over my deductible on behavior training and medicine that will not be covered.

Pre-existing conditions non-coverage is very broad. You haven't covered the ONE claim I submitted, even just a little bit. I'm sure it's the same with all insurance companies. But I have to ask myself, why bother having insurance at all? The representative I spoke with was really nice and easy to talk to. We'll see what happens with this next claim I'm submitting soon. But so far I have 2 new pets on different insurance plans not with you, because Trupanion hasn't covered anything. We'll see, jury is out. Undecided. Great representative though. Very friendly and knowledgeable. Thanks.

She had to refer to a supervisor and the problem was resolved. Not her fault at all.

The representative solved some of my questions, but apparently I need to appeal some of the decisions relayed to me via e-mail. So I still have work to do to resolve all my questions.

The best suggestion that I've ever taken concerning my first pet. I am so happy with Trupanion. Thank you

Everyone is always very pleasant

The customer service I have received from Turpanion is always outstanding. I feel comfortable in the fact that my puppy’s health is in good hands.

Fast & good customer service

Genuinely friendly, prompt service. The Trupanion team is always great to work with.

Great customer service and reimbursement is quick but prices keeping increasing and it's no longer affordable for us, sadly.