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Amazing Customer service and fast returns
I'm loving Trupanion! Customer service is fantastic and processing is quick. I never knew what I was missing until I had insurance.
Insurer: Trupanion
By: Halee
Hope for the Best! Seems good so far.
When it comes to insurance we as customers pay monthly for a service that gives us the illusion of peace of mind. We expect that they will take care of us but sometimes that doesn't happen when we file a claim. I have been with them 2+ years now and I hope it gets resolved. They seem to want every record and visit anywhere he's gone despite me having these document on the Figo portal. I just hope it's resolved soon. I have insurance for the"in case" I take very good care of my pets and they are up to date on everything. All I can do is give them a shot and if it doesn't work there are other games in town..
Insurer: Figo
By: Chris Jefferson
My Cat's Insurance Policy
The whole process was easy and I understood the policy before I purchased it.
Insurer: Embrace
By: Michael Harris
ASPCA has been consistently excellent
ASPCA has been consistently excellent. Claims processing time is quick and payments soon thereafter. The staff are friendly, available and provide speedy online or telephone assistance. I recommend them to all pet owners.
Insurer: ASPCA
By: Jeffrey Smith
Tina did a great job
Tina did a great job. She listened, cared and helped with a great solution. Well done.
Insurer: Figo
By: Craig
When my labradoodle Sadie tore both…
When my labradoodle Sadie tore both ACL's and was referred to a specialty vet for bilateral TPLO surgery, I was so worried about how I would cover the costs involved. I called and talked to a Trupanion agent on the phone and she couldn't have been sweeter. I could tell that she truly cared about Sadie when she heard the story and wanted to make sure they could help as much as possible. She reviewed the estimate and got back to me very quickly letting me know that 90% of Sadie's surgery and aftercare costs would be covered with my insurance. The total costs involved was over $20k and I ended up only having to pay about $2k out of pocket. I don't know what I would have done without Trupanion. The first thing I tell anyone who says they are added a puppy to their family is SIGN UP FOR TRUPANION! Trupanion helps families make the best decisions about their pets without having to stress about they money. I can't thank Trupanion enough for doing what they do and also having employees who care about our pets as much as we do.
Insurer: Trupanion
By: Suzanne Jenkins
Thank Goodness for Healthy Paws...
Pet had major abdominal surgery to remove a Christmas ornament. My claim was reviewed and processed within 3 days and it was a huge relief to know that I was protected during this very expensive medical emergency.
Insurer: Healthy Paws
By: Max in Boston
Responsive and Immediate Reimbursement
Having PetsBest insurance took the pressure off us having to visit the Vet 5 times in 4 weeks for our beloved ten year old's congestive heart failure. He's rallied and getting through it and so are we knowing that his health is protected. We don't worry about what the Vet needs to do. We only worry that he should continue to improve! Thank you, PetsBest. Your Customer Service is responsive and your claims review and reimbursement immediate.
Insurer: Pets Best
By: Lori Z.
Continue to automatically increase cost every year by 26% for each pet
They continue to increase the price by 26% each year - from 3 to 4 years of age cat. I can't image how expensive it will keep getting in the future. When I make an estimate for a new pet same age and breed, it comes out much cheaper then on the phone, they say they have to charge me higher because their rates go up every year... Planning to switch plans.
Insurer: ASPCA
By: Lauren
Pets Best Insurance so far the second…
Pets Best Insurance so far the second best insurance provider in my experience. The only reason I did not give 5 stars because it takes a while to process the claim as compare to healthy paws. However, I still like Pets Best Insurance and I want to keep it due to the broad coverage options less deductible and quality service.
Insurer: Pets Best
By: Shankar Revu