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The woman I spoke with was so sweet, and seemed genuinely interested in my pup's wellbeing.

The only reason l gave an 8 is because l recently heard about A pet insurance that paid for office visits/exams. I have been very happy with the service I have received from Trupanion up to this point .

Financially I have been in a hardship the comfort in knowing customer service agent gives peace of mind handling your personal needs it's very up lifting and removed the edge of stress for me, I'm grateful & appreciated amen

Trupanion always takes care of my pets which helps takes away stress when dealing with their medical emergencies. Thank you!!!

Our two French bulldogs have been insured with Healthy Paws since the day we brought them home – best decision ever! Their app makes it so easy to file claims, and the peace of mind I get from knowing my pups are covered is worth every penny. One of my pups recently had to have invasive surgery, and not only was my claim paid promptly, but they personally checked in to see how she was recovering. Healthy Paws not only offers solid coverage for injuries, illness and accidents – but the customer service is top notch! Thank you Healthy Paws!

Amy was so pleasant to talk to, however, although I received instructions on how to submit a claim, I did not receive a copy of a claim form.

I am so beyond grateful for Figo. Early this year, I filed my first claim, and it was a big one ($1200+). What seemed like a minor dental issue (a lost tooth) ended up being indicative of significant damage to 8 of my dog's teeth, something that could only be caught during an in-depth dental cleaning and had therefore been missed in regular check ups and by the rescue where I got my pup. Uploading documents to Figo's site was so easy I thought for sure I had done it wrong, and I received my claims check so fast (I don't remember exactly the timeline, but it was not more than two weeks later). Then, a week or so after my claim was closed, I received a card from Figo saying they were thinking of me and my pup and wishing her a speedy recovery. I am so accustomed to human insurance putting me through the ringer with having standard claims denied and spending hours on the phone to get basic care covered. It's such a relief knowing that my furbabies are in good hands. Surgery is stressful enough, and I really can't express what a relief it was for this part of the process to be so smooth and easy. I spent HOURS researching different pet insurances, but ultimately felt like Figo cover the most for the best prices. I was already please with how quickly and easily they handled my claim, and sending a get well card was a cherry on top. I feel like Figo is a company run by people who have and love pets, and ultimately, that's who I want handling my pets' insurance.

Can’t express just how easy they have made this. Checks come back quickly. Huge help with expensive puppy care!

Waiting to see if the claim will be reprocessed with additional items to be considered for reimbursement.

They have lived up to what was agreed to in the insurance policy honestly and fairly. They did not nickel and dime me. The coverage plan is inclusive and excellent. They are consistent in coverage for a diagnosed illness for then on after the initial deductible has been paid. If your veterinarian has signed up for Trupanion Express, you only pay the uncovered charges and 10% of the covered charges. The rest is paid directly to the vet.