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It is always a pleasure to deal your customer-service focussed company.

I've never had a problem with Truepanion. Everyone is always so helpful. I never dred calling because it's alway resolved on the first call. Love you guys!Mellow's Mom Eleine

Kathleen was very helpful & professional!

Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently. I recommend them all the time

The invoice was processed incorrectly the first time. If the person was "new/inexperienced" it should have been reviewed prior to final processing. I appreciated the person I spoke with resolving it immediately.

I have had a very positive experience with you company. the people on the phone make a world of difference. They speak with happy, kindness, compassion, and a love for animals. Thank you.

We already have a dog insured with Trupanion so was looking for a quote to add new puppy of same breed.The breeder offered 6 weeks coverage under other pet insurance plan and they had sent a quote. Reached out to Trupanion to coordinate start of coverage. And advised to call back just before terminatuon of puppy coverage. I was also told that our vet could provide a certificate to waive waiting period but that this must be used in 24hrs. No effort ro assist to coordinate coverage. Also a small discount would be helpful for a second pet. Have been a Trupanion customer for ovee 8yrs.

I have recommended Trupanion to everyone I know who has a Pet. Trupanion is the Very Best! as well as All the Staff I have talked with on the phone.

SO far I have received any reimbursement of claims that I have submitted. I have paid a lot in insurance premiums but feel that each time I submit a claim there is always some reason why I cannot get reimbursed.

The woman that helped me was amazing. As a previous Supervisor please give her a raise. Other representatives lately when I tried to refer a friend referred to our pets as property and made a connection to our pets and auto/insurance policies. My family owns a well known insurance company. I am disgusted. That is the only reason I would rate not referring trupanion. This kind woman did not do that. I would refer my friends to her. No one else.