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3

out of 10

The person I spoke to was pleasant and helpful.

The person I spoke to was pleasant and helpful. However my appeal is still pending so my issue has not yet been resolved. I believe Trupanion will do anything in it's power to not cover an animal and I wish I listened to advice of friends and used VPI and not Trupanion. I will never recommend Trupanion to anyone who loves their pet.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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9

out of 10

I called in to inquire about Dental coverage for our 5 year old Boarder Collie.

I called in to inquire about Dental coverage for our 5 year old Boarder Collie. Was a little disappointed that root canals are not covered, especially with the cost of our premiums. I believe that the age of the animal should be taken into consideration and each case should be reviewed individually. I do have to say that the customer service was exceptional. I even received a follow-up call to indicate that she had given me some wrong information. It would have been easy for her to not call back and ignore the error...I was grateful for the update!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

claim processing is VERY slow.

claim processing is VERY slow.. much slower than it was two years ago! Not a good trend
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

A wonderful company to deal with.

A wonderful company to deal with. Claims are handled in a speedy manner! Thank you on behalf of my fur children and myself!! All companies could learn from your customer service model.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Siamese
  • AGE OF PET: 1 - 8

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10

out of 10

I called as I was questioning why it too longer this time to pay on a claim for my pet which has already been approved in the past.

I called as I was questioning why it too longer this time to pay on a claim for my pet which has already been approved in the past. The customer service representative said she saw the claim was open, but that they had a high call volume and were training new people?? However, my prior claims for this same condition have been accepted and paid within 3 days?? Hoping it doesn't take too much longer!! I pay my monthly premium as soon as I receive it, no matter what.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Your representatives have always been extremely polite and helpful.

Your representatives have always been extremely polite and helpful. We have recommended your insurance to two friends, one of whom has already signed on for coverage. I am hoping to hear soon about our first claim. It has taken much longer than we had hoped.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

It's taking an a long time for Trupanion to make a decision on my claim.

It's taking an a long time for Trupanion to make a decision on my claim.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

I was very impressed with the service I received today.

I was very impressed with the service I received today. It was much higher than i expected. I am currently on strike so financially stuck. You sorted my claim out as a priority! Thank you. I will totally tell all my friends about this superior customer service!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Thanks for always being awesome :)

Thanks for always being awesome :)
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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2

out of 10

Spend more money dealing with customers and not selling new policies.

Spend more money dealing with customers and not selling new policies. If you have so much business deal with that which you have first then go chase more
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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