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Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

9

out of 10

It was nice to speak to someone ready help!

It was nice to speak to someone ready help! Great customer service!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

The Customer Service is ALWAYS outstanding!

The Customer Service is ALWAYS outstanding!!!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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3

out of 10

I'm disappointed with the lack of preventative measures when it comes to pets.

I'm disappointed with the lack of preventative measures when it comes to pets. I think that being preventative is more important than having to pay for surgery or medicines after the fact. For example my vet suggested even though we maintain our dogs oral health that he I have some plaque removed from his back teeth. This is far better than having to later extract teeth or deal with cavities. As an insurance company I think it would cut your costs if preventative measures were included in the benefits. This can also be said for deworming as dogs will be outside and are likely to come into contact with different types of worms. I don't think you this would be a huge cost you if you were to consider covering 90% of deworming and teeth cleaning when the vet has recommended it after preventative wellness care has been given by the owner. Seems that there are more things that are not covered them are true Trupanion.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

recently had very expensive specialist bills for my little dog's eye - it would have really impacted on my earnings if not for trupanion.

recently had very expensive specialist bills for my little dog's eye - it would have really impacted on my earnings if not for trupanion.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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4

out of 10

Need to cover more stuff

Need to cover more stuff
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

The rep was good, but my call was due to an almost 25% increase in premiums.

The rep was good, but my call was due to an almost 25% increase in premiums. It's very hard to recommend trupanion after that.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

you are becoming very expensive!

you are becoming very expensive!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

Carmine was most helpful and courteous.

Carmine was most helpful and courteous. She was also extremely cheerful and just plain nice!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

I like the fact that every time I call Trupanion the customer service rep always ask how is Sno Man .

I like the fact that every time I call Trupanion the customer service rep always ask how is Sno Man ...I Love it
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

The process for submitting a claim was very non-obvious, even after talking to one of your support people.

The process for submitting a claim was very non-obvious, even after talking to one of your support people. There needs to be a way to submit the claim form with a button, not by having to edit the page and save it somewhere. It was especially confusing when I downloaded the claim form from your site, which opened in the browser. I was able to enter values into the fields there, but it turned out those values were not saved. Turns out I had to use an external program - Adobe Reader - to make and save the edits.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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