Garbage
Started with pc insurance,then these guys came in jacked up the monthly payments and the deductible,so now I was paying them monthly and out of my pocket to the vet ,because these guys raised my deductible to $400 ..in one month I payed $700 in total because 1 dog went in cost about $250 then my other dog had to go in for something different cost about 270 then I had to pay this scam $180.in about 8 years I paid about $10000 and have gotten nothing from these guys .better off opening a separate bank account and put that money there
- INSURER:
Pets Plus Us
- POSTED: 08/22/2023
- BY: Lance
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Terrible Service
This insurance has taken off some coverage because the veterinary office inadvertently added something from our other dog, which has already passed away almost one year. The doctor has written a letter to my insurance explaining this error. I have sent multiple times detailed medical records, including doctor notes and the letter mentioned above. Now, 6 month later they are asking yet again for medical records. This is unacceptable and their service is less than mediocre.
- INSURER:
Nationwide
- POSTED: 08/22/2023
- BY: Sabine
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Best Major Medical Policy
I have used several different pet insurance companies for various dogs in my life, but for major medical issues, I think Trupanion trumps them all. The one-time deductible for a given condition is unique in my experience, as most/all of the other companies' policies charge it again year after year for ongoing treatment of chronic conditions, and their claim processing is remarkably quick and efficient. Most of the time, there are only three or four days between claim and payment, and it's so convenient to have them deposit the payments into my checking account. It's not inexpensive, but neither is good veterinary care for our best four-legged friends. I'm very happy with Trupanion.
- INSURER:
Trupanion
- VETERINARIAN:
Mickila Collins
- POSTED: 08/22/2023
- BY: Diana
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Thank goodness I had pet insurance!
My Oscar is my "heart" cat. He is so loving and has quite literally saved my life, (woke me up in the middle of the night tapping my face, alerting me to a blood sugar level of 40). I won't lie...I has recently been grumbling about how much I was paying for pet insurance on my three cats, and was thinking I could just put that premium into an interest bearing savings account. Well let me tell ya, there is no way I'd have had enough to cover Oscar's bill to save his life! It was many thousands of dollars and the insurance paid 90% of it. I'm so GLAD I'd paid for their insurance for so long! I won't be grumbling about it again, I can tell you!
- INSURER:
Trupanion
- VETERINARIAN:
Tier 1
- POSTED: 08/22/2023
- BY: Karen
- BREED: Domestic Medium Hair
- AGE OF PET: 7 - 10
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Tessa
Thank you for your quick response to my claim for Tessa. You made a very stressful time less stressful with the ease of filing the claim and your professionalism in handling it.
Thank you!
- INSURER:
Trupanion
- VETERINARIAN:
Fenton River Tolland Dr. Brown Dr. Plante
- POSTED: 08/22/2023
- BY: MaryBeth
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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LOVE THIS INSURER!
IT'S pretty easy to put in claims with Met Life and most things I thought were covered really are. Love the peace of mind knowing if anything catastrophic happens, Deacon will be covered.
- INSURER:
MetLife
- VETERINARIAN:
Manchester Animal Hospital, Manchester NH
- POSTED: 08/22/2023
- BY: Vicky
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 4 - 6
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Horrible insurance company
Had them for last 3 year and they never want proccess claims. They try to find a way to not pay
In 3 yrs paying $75 per month they only paid $48 for one claims. What’s the point on getting insurance if YOU are looking for ways NOT pay -
Shame on this company I cancelled and went to anther provider
- INSURER:
Healthy Paws
- POSTED: 08/22/2023
- BY: Rick
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 4 - 6
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Kona's Hemangiosarcoma CANCER
We have had Healthy Paws insurance since my German Shephard family member was less than a year old. She was healthy until a month ago. As a result of an emergency ultrasound, we found a tumor on her spleen that ruptured. Because we have Healthy Paws Insurance we were able to make a quick decision on giving her an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not, which it unfortunately it was. Even though Kona's outcome is not what we hoped for, it allowed her few precious weeks with her, and were well worth it!
For 11 years, Healthy Paws promptly paid all of her prescriptions and emergency visits less our annual deductible at 90%.
The claim process is/was very easy and fast and we received updates along the way.
I highly recommended them to all pet parents! Their policies and customer service people are the best!
- INSURER:
Healthy Paws
- POSTED: 08/21/2023
- BY: Mike
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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Delay and Confuscate
This company insists on not paying for over $3k in medical bills (the total amt was over $18k.) They claim my baby's epilepsy was the reason he was hospitalized rather than the fact that he had a life-threatening infection. It happened Nov 22. They paid some, then denied the appeal for the rest Aug 23 (9 mo later.) Now I have to do a 2nd level appeal for which they are allowed another 6 mo to complete. This is appalling and unacceptable when I pay them top dollar for insurance for my pets. If you have a better insurance provider, keep them.
- INSURER:
Pets Best
- POSTED: 08/20/2023
- BY: Jamie
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Met Life
Best thing I ever did. Met Life has been awesome. Answering all my questions and emails promptly. Ease of claims. Quick, fast returns!
- INSURER:
MetLife
- VETERINARIAN:
Oak creek Veterinary Care
- POSTED: 08/20/2023
- BY: Tracy
- BREED: Rottweiler
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
We’re sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. Since the majority of your claims fell into one of the above categories, we could not provide coverage.