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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Filing a claim was incredibly easy
filing a claim was incredibly easy
Insurer: Spot
By: SL
Easy to use app
Easy to use app. Pretty fast claims and love the feature of being able to chat with a vet and zelle deposit.
Insurer: MetLife
By: JAMIE L
Pets Best - Pleasantly surprised!
I've carried pet insurance for many years and this is the first time I've filed a claim so I wasn't sure what to expect. One of my dogs had an accident which resulted in multiple vet visits including referrals and major surgery. Submitting claims was super easy. The review and payment process was fast and Pets Best kept me informed throughout. Dealing with them was a great experience. Highly recommend!
Insurer: Pets Best
By: JUDITH
Every interaction from phone calls to…
Every interaction from phone calls to claim submissions has been seamless. The customer service agents have all been extremely helpful and professional. Getting this policy for my pet was one of the best decisions I could have made
Insurer: MetLife
By: KATHY TUCKER
Amazing Customer Care
"Thank you for taking care of us during a terribly difficult time. After loosing our beloved Chewy due to a misdiagnosis and a week in the pet hospital, Pets Best made the reimbursement process simple. They also sent a very sweet condolence card. We are very pleased with the customer care!"
Insurer: Pets Best
By: Ilene
Expeditious processing and payment.
Expeditious processing and payment.
Insurer: MetLife
By: Teresa L.
Useless insurance
I got insurance with PetsBest for a kitten that was only a few months old. Obviously he needed vaccinations and basic wellness care... After paying for literally one vaccine, they said I maxed out on the amount of help I can get for the year. $60/month for insurance but all of the other necessary vet visits and treatments were paid out of pocket... Ridiculous.
Insurer: Pets Best
By: Jason Rabotnick
I have no complaints with Embrace other…
I have no complaints with Embrace other than their APP never seams to work when I need it. Other wise excellent ! Submit claim and in 2 to 3 days your reimbursement is in the bank. Love it! If only personal health insurance was that Easy!!!
Insurer: Embrace
By: Connie Vincent
The customer service was great
The customer service was great, and she helped me with what I needed, to get claim processed.
Insurer: MetLife
By: customerKathryn White
I liked the coverage for the most part…
I liked the coverage for the most part but really wish the Wellness Coverage was better. Also you really need to work on your App as it really stinks to try to use!
Insurer: MetLife
By: Karen