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For a healthy, young pet like mine, I need little services other than wellness checks/vaccines and meds like heartworm and flea/tick. The coverage I get from Pets Best reimburses me for some expenses but I feel there should be more coverage. I end up paying way more to have the insurance than it provides back in benefits but I understand that's just insurance. They do make it easy to file claims and communicate well about their processing of claims/payments. Just wish they covered services more fully.

This was the first claim I've had to submit as my formerly completely healthy cat was diagnosed with a heart condition. We had a pretty hefty bill from the cardiologist and I was worried it would be difficult to submit a claim but to my pleasant surprise it couldn't have been easier! I got the claims result back in less than two days and received the reimbursement in a week which was really impressive. I'm thankful there was one less thing to worry about in an already stressful time. Thanks Pets Best!

I’ve tried other providers, but when I adopted Willow, Pets Best is the only one who would cover her due to a preexisting condition. They covered her for anything new & I really appreciated them. They’ve got my business for now and for all my future pets.

This company is amazing! Everything handled quickly and professionally! I’m a happy long time customer.

Our first year having this insurance on our new Labrador puppy has been good. Claims are now processed more quickly than they were when we first got the policy, instead of 4 weeks, our last claims were about 24 hours. Just got our renewal and the change in premium was no big deal compared to our other dog on an insurance. That insurance has risen every single renewal. My only complaint is the Best Wellness Plan that covers vaccinations, spay/neuter etc. i misunderstood the amount they cover as “per” vax not commutative. Thought it would be a good investment for all the puppy vax they get the first year. Well, it tops out at only $50 total, not $50 per vax., I dropped this coverage at renewal. Otherwise happy with the policy.

The fact that I was able to submit claims after two years is incredible. This insurance has been so good to me and I haven’t ever had any issues.

"I have had Pets Best insurance on two pets. This was the first time I have had to file a claim. I appreciated the ease of the online claims process and the multiple emails with the claim status. Having this coverage allowed me to do what was needed to save my fur babies life. I am very satisfied with the coverage and service I received from Pets Best.

I’ve been with PetsPlusUs for over 10 years, but my experience has become increasingly frustrating. Every time I submit a claim, I’m met with another excuse for a denial. It feels like their goal is to find ways to avoid paying out, rather than supporting their customers. If it wasn’t for my long history with the company, I would have canceled long ago. My dog is aging, and as his health issues grow, the anxiety I feel dealing with this company only increases. I’m constantly left feeling that the coverage I’ve been paying for isn’t worth it. I encourage potential customers to look at third-party reviews to get a more balanced/truthful perspective.

Have answered my question on time and have assessed my pets needs on time and efficiently

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