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2

out of 5

Wrong information

She gave me wrong coverage information, which almost made me cancel my policy until I call back & spoke with your cancellations team.
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Lenda
  • BREED: English Bulldog
  • AGE OF PET: 0 - 3

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5

out of 5

you have been amazing .

you have been amazing ...thank you!
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Debbie
  • BREED: Mixed breed (Unknown size)
  • AGE OF PET: 7 - 10

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2

out of 5

Claim

There was a claim on my account that was approved but listed as going towards our deductible. The deductible had been met many times over as evidenced by other earlier claims that were paid out. Your representative agreed that there was clearly a mistake made on the part of Trupanion but the only way to rectify the mistake is for me to make an appeal to the claims. That is a backwards way of operating and encourages your customers NOT to work in their own best interest. This is a simple case where a mistake was a made and should have been rectified on the spot. I am very disappointed that after being a loyal customer for years I seemingly have to jump through hoops to feel as though I am being treated fairly.
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Nikki
  • BREED: Pug
  • AGE OF PET: Over 11 years

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5

out of 5

Very nice

Very nice
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Dennis
  • BREED: Maltese
  • AGE OF PET: 7 - 10

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5

out of 5

The process is so easy!

The process is so easy! We didn’t have to do anything after the Vet submitted all the paperwork and the reimbursement was turned around so quickly!
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Cindy
  • BREED: Boxer
  • AGE OF PET: 7 - 10

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5

out of 5

You guys are the best of the best.

You guys are the best of the best. Made it painless to get us our refund with a hassle.
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Eliud
  • BREED: Maltese
  • AGE OF PET: 7 - 10

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5

out of 5

I was extremely impressed

I was extremely impressed about our last claim being covered and processed so quickly
  • INSURER: Trupanion Canada
  • POSTED: 01/17/2018
  • BY: Sue
  • BREED: Golden Retriever
  • AGE OF PET: 7 - 10

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5

out of 5

Always recommend

Already recommended Trupanion to my daughter for her two kittens
  • INSURER: Trupanion Canada
  • POSTED: 01/17/2018
  • BY: Susan
  • BREED: Mixed Breed Cat
  • AGE OF PET: 7 - 10

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5

out of 5

Excellent service

Excellent service, very prompt on emails/ claim status.
  • INSURER: Trupanion Canada
  • POSTED: 01/17/2018
  • BY: Dereth
  • BREED: Havanese
  • AGE OF PET: Over 11 years

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5

out of 5

Because I can ALWAYS count on trupanion

Because I can ALWAYS count on trupanion
  • INSURER: Trupanion
  • POSTED: 01/17/2018
  • BY: Robyn
  • BREED: Miniature Schnauzer
  • AGE OF PET: 7 - 10

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