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9

out of 10

The invoice was processed incorrectly the first time.

The invoice was processed incorrectly the first time. If the person was "new/inexperienced" it should have been reviewed prior to final processing. I appreciated the person I spoke with resolving it immediately.

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9

out of 10

Per instructions from the last rep.

Per instructions from the last rep. I spoke to I had the vets office send in a letter. What she DIDN'T tell me was that I needed an appeal form. So the letter was faxed to Trupanion and nothing was done with it! I don't think anyone actually reads this anyway. A month wait for an appeal when your claims department made the error is very annoying.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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9

out of 10

Only concern is the significant cost creep in our coverage

Only concern is the significant cost creep in our coverage

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9

out of 10

It was good

It was good

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10

out of 10

You have the nicest people working for you!

You have the nicest people working for you!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: 1 - 8

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10

out of 10

You have been NOTHING but FABULOUS!

You have been NOTHING but FABULOUS!!!!!! Our dog Halle, had a traumatic leg injury which ended up costing $26,000...thanks to you we only we out of pocket $2,600....AND she was able to walk without a limp after all the wonderful care we received from the amazing surgeon, Dr. Margo Mehl, the physical therapist, the acupuncturist and all the other caring professionals that invested themselves in her wellbeing. We LOVE Trupanion for their support in every aspect of her recovery. Thank you from the bottom of our hearts.

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10

out of 10

You guys are great!

You guys are great!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Under a year

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10

out of 10

You guys are awesome!

You guys are awesome!!
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED:
  • AGE OF PET: Over 8 years

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10

out of 10

Whenever I call to ask questions, they have always been very helpful and nice.

Whenever I call to ask questions, they have always been very helpful and nice.

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10

out of 10

When our cat became ill,Trupanion was there throughout the whole process from the initial call to the reimbursement of the bill.

When our cat became ill,Trupanion was there throughout the whole process from the initial call to the reimbursement of the bill. Each representative that I spoke to during this time was very caring. They are true to their word.
  • INSURER: Trupanion US
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed Cat
  • AGE OF PET: Over 8 years

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