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glad I have it ......my dog went blind…
glad I have it ......my dog went blind from diabetes and they covered surgery to get sight back all but 10% ...cost 4500..they even cover medicine ,,great service,you get the $$ fast,,
Insurer: Fetch
By: Paul Principe
I asked the agent for a comparison…
I asked the agent for a comparison chart to other major competitors. She knew the Prudent product abs competitors. She was friendly, knowledgeable and provided great service.
Insurer: Prudent Pet
By: Stephen J Cook
Pet Insurance is a Great Decision
Deciding to insure my pet with Petplan/Fetch was a great decision for me! My sweet cocker spaniel, Hamilton, has suffered with allergies his whole life, but having insurance has made it possible for me to afford both food supplements and cytopoint shots to keep his allergies at bay. It has also proven invaluable for other problems he has encountered along the way. The premiums do increase very year, but I still recommend insurance to everyone I know that loves a pet.
Insurer: Fetch
By: Beth Akin
Easy claims process and fast reimbursement
Fetch has an online app so all i have to do is upload the receipt and the medical record if i have it. The reimbursement is surprisingly prompt.
Insurer: Fetch
By: Bev Stanton
Fetch is behind the times as far as pet…
Fetch is behind the times as far as pet insurance goes. No whole wellness program available, basically it's just for major health issues. Instead of changing the name from Pet Plan to Fetch, they should have spent those marketing $$ to offer better plans for customers.
Insurer: Fetch
By: Barbara Venezia
Highly Recommend
My oldest dog has 2 chronic conditions that both developed in 2016. PetPlan, now Fetch, has been there for us every step of the way, and without them, I don't believe Conner would be turning 13 in a little over a month because they make the level of care he's currently getting possible. Recently, the turn around time for claims from submission to payment has only been 2-3 days, which is incredible! I so appreciate that Fetch covers alternative care, which has been a gamechanger for Conner's severe arthritis. Even though premium payments do go up significantly as the dog ages, I still highly recommend Fetch for their excellent customer service, fantastic no-hassle coverage, and prompt reimbursement.
Insurer: Fetch
By: agilesetter
Just started insurance for our puppy.
Just started insurance for our puppy. Highly recommended by our vet Customer Service via phone was answered quickly. Rep answered ALL our questions. Follow up with all insurance details via email was immediate. Online account setup for 'Bear' was easy. Great 1st impression.
Insurer: Trupanion Canada
By: Doug Vanderby
great customer service and good coverage
great customer service and good coverage
Insurer: Fetch
By: Alaska McFadden
I have been with Fetch formally Petplan 7+ Years
I have been with Fetch formally Petplan for many years. Overall very happy with my choice of insurance companies. Glad they also went to one deductible vs that crazy deductible per condition. I have had 2 dogs with verty serious conditions and surgeries and have to say I am most grateful to have insurance. Fetch pays for items that other companies do not. I am quick to recommend them to others. Now...the new app when it works is great for submitting claims. I find that "bot" to be totally frustrating and have voiced that on several occasions. It is difficult sometimes to get to a live chat person and if I hang up next thing I get an email with a canned response. Why can't Fetch have a chat portal like all other companies that is user friendly-chewy, amazon, etc etc 2nd complaint/comment....claims take way too long in comparison to others. This has been an issue for a long time so it is not new. I would like to give a shout out to Georgia Somerick. She has helped me on several occasions. Her follow up is excellent and she understands what customer service is all about!
Insurer: Fetch
By: Jo Ann Budraitis
4 stars
4 stars: Great Jan 13, 2022 This is an update review for Petplan… This is an update review for Petplan NOW CALLED FETCH i do not know if this company was bought out, or they hired a new MGMT Team, or Finally got their act together. But I submitted a claim on 12/26/2021, and was paid 8 days later - lets wait and see if this was a fluke or not.
Insurer: Fetch
By: Margot Alexandropoulos