Claims
I've had Trupanion for many years for all my pets... over time the response time to alerting claims have been received and the process time of larger claims has diminished. Lately claims there seems to be a rash of "the claim was not received... delayed or the email attachment was missing ( when it was not or return emails stating the claim was received). Considering the premiums go up every renewal year, I would have thought Customer Service would have improved.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Theresa
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10
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Good to work with
So far Trupanion has been good to work with. The only thing that I find confusing are the disclaimers in the policy regarding which services are covered for my pat. For instance, my kitty has to have dental surgery for lesions and I'm still not entirely sure if it will be covered under my plan. Kayla suggested that West Coast Vet reach out to you in advance of my cat's procedure in order to get pre-approval, which is a good idea. :)
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Marina
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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You guys are great.
You guys are great. I have never talked to anyone there who was rude or dismissive or unfriendly. Every person Ive ever talked with has been kind, friendly, concerned and above all, helpful. And youre extremely quick in processing claims. Ive never had a bad experience.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Annette
- BREED: Scottish Fold
- AGE OF PET: 7 - 10
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Super helpful.
Super helpful. Fast turnaround. Minimal hassle.
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Sarah
- BREED: Mixed breed Large (55 � 90lbs when full grown)
- AGE OF PET: 7 - 10
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Trupanion is an excellent company for pet insurance.
Trupanion is an excellent company for pet insurance. Easy to submit claims.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Michael
- BREED: Dachshund
- AGE OF PET: 7 - 10
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Claim time
Didn't look into the reason my claim was taking so long (it was preapproved and it's been over a week) just said “we're working on it”
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Chantal
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Undecided
I can't decide if it is worth it. My premiums keep going up and they are about to go up about $30/mo. I'm waiting to see if anything this year has been covered. Then I will decide. Tim was no help on the phone. he was polite, but could not answer my questions about if my bills would be covered.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Kathy
- BREED: Chow Chow
- AGE OF PET: 7 - 10
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Thank you
As I have referred to in all past surveys, I always have favorable experiences when calling Trupanion. My questions and concerns are addressed, and your representatives are professional and answer my questions and guide me (i.e., forms to be submitted, steps to take next) in a comprehensive manner. I feel very comfortable in contacting Trupanion. Thank you for your service.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Antoinette
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
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Trupanion has been a life saver and a wallet saver.
Trupanion has been a life saver and a wallet saver. I am able to go to a high quality vet that my cat has been going to since she was a kitten.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Angela
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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Trupanion has been amazing!
Trupanion has been amazing! The response time in claims has been fantastic and the coverage is 2nd to none.
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Jodi
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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