True Companion
Trupanion has been a True Companion to me, by keeping my little Daisy Jane alive along with the University of Guelph. Trupanion Staff are always so friendly and helpful!
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Joanne
- BREED: Beagle
- AGE OF PET: 7 - 10
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Recommend to friends
Trupanion has really been there for us and Jessie, I would definitely recommend you and have, to friends and family members. They are always amazed when I tell them the great service and coverage that you provide. Please continue, I hate to think what would have happened if you weren't there for us.
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Charles
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Always a pleasure
Trupanion reps have ALWAYS! Been a joy to deal with. They actually do care about our “Thomas”. We mention & recommend them to anybody that's looking for pet insurance.
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Glenn
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Great customer service and quick turnaround!
Great customer service and quick turnaround! It’s always a pleasure speaking to animal lover representatives that also have pets and can relate to our pain with our sick babies! I always recommend Trupanion to my friends and neighbors!
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Yolanda
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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Not as friendly
Kelvie did not seem as friendly and congenial as most of your representatives. Nevertheless, she was able to efficiently and knowledgeably care for my request.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Alice
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
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Very friendly
Very friendly and helpful
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Inga
- BREED: Maltese
- AGE OF PET: 7 - 10
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Best customer service
You have the best customer service. Reimbursement and claims are handled so quickly. Thank you!
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Patricia
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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All companies
I'm kind of disappointed that a lot of pet insurance companies do not cover more of the regular tests and medications that our pets require.
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Esther
- BREED: Vizsla
- AGE OF PET: 7 - 10
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Claims
I've had Trupanion for many years for all my pets... over time the response time to alerting claims have been received and the process time of larger claims has diminished. Lately claims there seems to be a rash of "the claim was not received... delayed or the email attachment was missing ( when it was not or return emails stating the claim was received). Considering the premiums go up every renewal year, I would have thought Customer Service would have improved.
- INSURER:
Trupanion
- POSTED: 01/26/2018
- BY: Theresa
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10
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Good to work with
So far Trupanion has been good to work with. The only thing that I find confusing are the disclaimers in the policy regarding which services are covered for my pat. For instance, my kitty has to have dental surgery for lesions and I'm still not entirely sure if it will be covered under my plan. Kayla suggested that West Coast Vet reach out to you in advance of my cat's procedure in order to get pre-approval, which is a good idea. :)
- INSURER:
Trupanion Canada
- POSTED: 01/26/2018
- BY: Marina
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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