217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Courteous Customer Service prompt answers and very easy to submit claims.
Courteous Customer Service, prompt answers and very easy to submit claims. Quick responses on all issues.
Insurer: Trupanion
By:
Claims...couldn't be easier.
Couldn't been easier...Working through the Vet (Westford Emergency Vet) the whole process was a snap. I would encourage anyone with a pet, to look into Trupanion insurance...it'll be worth your while. Very very pleased.
Insurer: Trupanion
By:
Chandra gave me every reason to continue with Trupanion.
Chandra gave me every reason to continue with Trupanion. Excellent customer service, advice and dedication to the health of my pet. Thank you
Insurer: Trupanion
By:
Because she was amazing
Because she was amazing
Insurer: Trupanion
By:
always quick solved and payment remitted.
always quick solved and payment remitted. Thanks
Insurer: Trupanion
By:
Support has always been extremely Support has always been extremely friendly when I contact them with questions.
Support has always been extremely Support has always been extremely friendly when I contact them with questions. The plans offered are great and the pricing reasonable. I
Insurer: Trupanion
By:
Good Communication
I recently changed my pet insurance to Pets Best from another company and I am so far very happy with the decision. My first claim on the new policy was handled efficiently and they were good to communicate throughout the process to set my expectations for when I should receive a response. I always appreciate good communication.
Insurer: Pets Best
By: Mona Reaves
Service Degraded Over the Past Few Years
We started using Healthy Paws about 5 years ago. Over the past year or two since the company was acquired, the service and coverage has become more burdensome for me a customer and covered less aspects of a visit (some policy change and just incorrect classification of a visit). After submitting a claim, which is still an easy process, there's a high chance we'll need to dispute the decision. The last thing I want is to pay monthly for pet insurance only to have to deal with the hassle of slow to respond support when my dog needs it. I don't feel valued as a customer or confidence in the coverage my pet has when they may need it. Looking for pet insurance? Try another company.
Insurer: Healthy Paws
By: Randy
Scam. Terrible Service. Terrible Customer Service.
Absolutely terrible insurance company. customer service advisor stated that they guaranteed that the under writing would be completed in two 14 days. Waited two months never heard anything back from the company inquired about our pet policy. The customer service rep stated I wasn't a customer with them even though I stated I was and had proof their company had charged my credit card for two months already and I had no idea what was covered or not. A week later we took our dog to the vet as we had concerns about her health. After getting pre approval from the company for a CT scan to see what was wrong with her, I received an email yesterday stating that they will not cover any of the medical expenses as they are trying to say it was a pre existing condition. I asked to speak with a supervisor when I was trying to figure out how they thought it was a pre existing condition and the customer service rep laughed in my face and said they were very busy and shows the supervisor. This company is very inconsiderate and does not care about anything to do with your pet and only cares about collecting their monthly insurance premiums
Insurer: Pets Plus Us
By: Paige
Quick and Easy Process
Very quick and easy process for claim settlements. Payments go directly into your account of choice. Simple.
Insurer: Pets Best
By: Dennis