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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

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2

out of 5

Claims

Due to the very poor analysis of many of our claims, I will not be recommending Trupanion to anyone.
  • INSURER: Trupanion Canada
  • POSTED: 01/24/2018
  • BY: Mark
  • BREED: English Bulldog
  • AGE OF PET: Over 11 years

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5

out of 5

We have had nothing but great experiences!

We have had nothing but great experiences!
  • INSURER: Trupanion
  • POSTED: 01/24/2018
  • BY: Heather
  • BREED: Mixed breed (Unknown size)
  • AGE OF PET: 7 - 10

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5

out of 5

Pre-exisiting conditions

The only thing I disagree with is how pre existing is determined. I have one that had T12 L1 surgery prior to obtaining insurance. 3 months later when insurance was in effect she had cervical issues. You say pre-existing. I say no. My other dog always had allergies that affected ears, nose and eyes. Last year she developed something with skin. You say pre-existing, I say no. I have a degree in medical coding and billing. For a person these would not be pre-existing. So I feel like I may be wasting money.
  • INSURER: Trupanion
  • POSTED: 01/24/2018
  • BY: Donna
  • BREED: Miniature Dachshund
  • AGE OF PET: 7 - 10

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2

out of 5

Pre-exisiting conditions

I actually ecstatically referred your program to 6 people in my office last week. Then, I had tried to use your program for the first time for new allergies my dog has started showing signs of and your first response is to decline my request?? Your team actually tried to relate an ear infection to his reaction when he's licking his paws...?? Are you kidding me?? Shouldn't he be licking his ears instead of his paws? His ears just needed to be cleaned...and You're going to decline me for that? They are totally unrelated. My dog is a new member of our family. He's in a new home, new owners, new food (I have no idea what he was eating before), new everything...he is still adjusting to his new place so naturally, this adjustment has caused issues. He was uprooted from his family that he's had in the last 5 years. This experience has made me regret signing up with you. I have since told all my friends about this experience and they have since contacted other pet insurance companies. I'm not at all impressed with how your group has handled this.
  • INSURER: Trupanion Canada
  • POSTED: 01/24/2018
  • BY: Dennis
  • BREED: French Bulldog
  • AGE OF PET: 7 - 10

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5

out of 5

It is expensive monthly,

It is expensive monthly, but Trupanion is very good about covering medical issues that arrive.
  • INSURER: Trupanion
  • POSTED: 01/24/2018
  • BY: Michelle
  • BREED: English Bulldog
  • AGE OF PET: 7 - 10

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5

out of 5

Extremely helpful

She was extremely helpful in identifying why my monthly rate went from $73 to $144. It's the huge increase that was a shock I was not happy about interacting over! I now have the lowest monthly payment possible of $59 with a $1000 deductible. I'm going to look closer at what others are offering. My interactions with Trupanion have always been great.
  • INSURER: Trupanion
  • POSTED: 01/24/2018
  • BY: Barbara
  • BREED: Mixed Breed Cat
  • AGE OF PET: Over 11 years

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2

out of 5

Slow and keep raising rates without any notice

Very slow paying keep raising my rate becoming way too expensive 110 dollars a month
  • INSURER: Petsecure
  • POSTED: 01/23/2018
  • BY: Chris
  • BREED: Mixed Breed
  • AGE OF PET: 7 - 10

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5

out of 5

Insurance claim

My VET's office submitted the paperwork for reimbursements. Their was a quick turnaround time by Embrace.
  • INSURER: Embrace
  • POSTED: 01/23/2018
  • BY: Ruble
  • BREED: Mixed Breed
  • AGE OF PET: 7 - 10

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5

out of 5

My experience with Figo has been great! Thank you so much!

Working with you has been so great. The website is super easy to use. You always keep me updated on my claim. My over all experience has really been great and I can't thank you enough!
  • INSURER: Figo
  • POSTED: 01/23/2018
  • BY: Shelly
  • BREED: Border Collie
  • AGE OF PET: 7 - 10

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1

out of 5

Disappointed, borderline fraud

I've had Nationwide insurance for 4 months now for my dog under the Whole Pet with Wellness plan. I chose the plan because it was the cheapest option which covered basic wellness and catastrophes. Most insurances only cover one or the other. But I am dissatisfied with the insurance so far for the following reasons: 1) The insurance is supposed to cover routine dental cleanings. So I got my dogs teeth cleaned and the claim for the entire dental bill was denied under the reasoning that the dogs tartar was a pre-existing condition. It was a basic cleaning with no extractions. Still fighting this. 2) They take forever to review you claim. They say the max wait time is 30 days and you can look forward to waiting the max period every claim. Heaven forbid they have to ask you for more info... it goes onto another 30 days after you supply the info. They could potentially just keep asking for more info and never pay you a cent. I've got over $1000 in vet bills I had to pay out of pocket and have been waiting for Nationwide to pay for going on 4 months now. This is unacceptable. Will most likely cancel the policy early.
  • INSURER: Nationwide
  • POSTED: 01/23/2018
  • BY: Matt
  • BREED: Mixed Breed
  • AGE OF PET: 7 - 10

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