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It’s exceptional service! It’s also a relief to know there are people who can help fur baby parents ensure they receive the best quality care!

Claims paid promptly. Covered all my claims for the cancer treatment for my dog.

Always prompt and hassle free

happy with Trupanion, just not sure why my vet's office always has to send it twice before you get it. I always have to call Trupanion and then my vet's office again to resend.

I cant believe how quickly the medical bills ran up for my dogs surgery. I never expected the complications and when the hospital gave me prices the only thing I could think of was thank goodness I have Trupanion. I couldnt be happier with the process and how quickly I received reimbursement.

Because EVERONE I have talk e d to from your company has been wonderful. Also, the insurance coverage has really helped me alot. I am so impressed with your customer service it makes me think you are a great company to work for.

Great customer service and very efficient

I was trying to make decisions about my dog's care and called for clarification about coverage. However, I had just uploaded invoices that morning from prior care and the representative was unable to fully answer my questions without knowing if the underlying condition was covered (which was understandable and my fault for delaying the submission). In short, she told me that if the underlying condition was covered, than the additional recommended care would be covered. Within hours of that call, my invoices were approved, even though it generally takes a week or so. It has been an absolute comfort, at a difficult time, to know that I have Trupanion and it is a company genuinely cares about its policy holders.

No Issues

Always so kind and patient to explain things. Always someone available right away to answer any questions or concerns.