Find and read reviews with confidence

Initially I was very excited to have my dog covered by Embrace. I am a USAA member and got a good discount based on that referral. I was also worried that my rescued pitbull mix would not get a fair shake and be denied coverage. Thankfully the people at Embrace were more open minded than that and had no issues covering her. The issues started when the first claims came in and started to back up. No one was going through her previous vet records and kept telling me that I needed to submit more information even though all available info was made available multiple times. Months went by without payment and claims piling up until one day and several phone calls I finally spoke to one wildly intelligent and patient young man who took the time to piece together what I was so frustrated about, and managed to process all of my claims in 24 hours. I don't believe I told him I was really calling to cancel my policy that day but he managed to stop me. I wish I could remember his name. I'm sure it's written down somewhere. It just takes one person to listen. After that ordeal, I haven't had a single problem and Embrace has been a delight. Even for medical claims I wasn't sure they would cover. My dog is my family and she has medical costs like any other child or human. Embrace makes it possible to afford these things and enjoy other things.

I couldn't of taken care of my pets the way they needed if I did not have Embrace, just knowing I have it when I don't need it is comforting!!! They have 92) Dobies have better insurance than I do! I will never go without it again.

The specialist answered my question but I wasn't happy with the fact that money was withdrawn from my account without warning. I understand my annual renewal but automatically taking from me when I wasn't prepared could have caused issues, financially.

I like having the peace of mind knowing my fur baby is covered if I ever need it. I did not have insurance for my beloved Gabby girl when she got sick. After paying $5k in medical expenses I ran out of money and could not afford another medical procedure that she needed and had to lay my baby to rest. I was completely devastated. My fur baby is like a child to me and I never want to be in that position again.

I enjoy dealing with embrace. It gives me peace of mind if I have any issues with her highness

Couldn't be happier about their coverage and how quickly they processed our claim.

Honestly you can't afford not to use them. I have saved a ton of money and I highly recommend them.

Trupanion plays an important part of Abbys life & you have always been excellent

Received payment quickly without the added stress of dealing with a sick pet.

I have 5 dogs of my own that have Trupanion insurance, and I pay for my niece's dog's Trupanion account. The website claim process has really helped me with getting my claims processed much faster than before, and I like the way the claims are now listed directly to the dog for which the claim was made. Customer Service personnel have always been polite, professional, and knowledgeable. Thanks, Trupanion!