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I joined Trupanion and have not regretted it. My dog came down with persistent pneumonia a few months after becoming insured. I was slightly concerned about submitting a claim so early, but Trupanion paid 90% of his fees, totaling approximately $3000, no deductible. It was simple, fast, and fair. We aren't out of the woods yet with his pneumonia, but it gives me great peace of mind that I can give him the care he deserves and that Trupanion is an honest insurance company. An insurance company with integrity, who knew!

Ive never had pet insurance before.So happy I chose Trupanion as mine. Customer service, phone manners, helpfulness Call backs, claim service and timely payments IMPECCABLE!!! Don't look any further, TRUPANION ROCKS!

I've sent in many claims and have oly good service with all of them

AMAZING ON HOW QUICK THE CLAIM GOES THRU WHEN FAXING IN YOUR CLAIM. SO MY EXPERIENCE HAS BEEN FAXING MY INJURY & ILLNESS CLAIMS FOR MY PRECIOUS ENGLISH BULLDOG.

We submitted our bill and within a week we received an e-mail telling us that we would be reimbursed $730.35 out of a bill of $859.50. The exam fee of $48 was not covered. Then we received 90 per cent of our bill.

I never believed in pet insurance because & heard such horror stories about it. A friend of mine did some research & talked me into getting Trupanion. I picked my own deductable which made my premiums affordable. I only had the insurance for 5 months or so when my Pom injured her patella. I submitted a pre-approval claim with all the information they required, & they got back to me in a day or so & approved an estimate of $3184.00. I had the surgery, submitted the final invoice & had the check in a week or two. I was amazed. Trupanion made a believer out of me!! In the future, I will insure every dog I have, but only with Trupanion. I know I probably sound like a commercial for the company, but my experience was that good!!

Great coverage at 90% and even covers prescription food at 50%!

Very prompt review of claims and very courteous phone personnel. The only difficulty we have had is with fax submissions--for some reason when the veterinarian has submitteed claims by fax they either get lost or are not received. Therefore I have taken to mailing claims.

Trupanion continues to be the best decision I made in 2011. I adopted my dog in June, signed up for the free trial insurance that month, and unfortunately discovered some health issues my puppy had in July. I continued the coverage and it has been seamless ever since. Email notification of the claim process is easy and clear, and coverage is received in the mail within a week or two of filing the claim. I never feel like I have to "prove" that claims are related, and ongoing care following bone surgery was covered with no problems. We complain all the time that we wish our human insurance was as good as our pet insurance. We will be loyal customers for a long time!

I am very happy with the way Trupanion handles the claims and the prompt repliesand payment.