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Your service level and ease of claim submission has been amazing! Customer service and a customer journey as pleasant and easy as what you provide is hard to come by. Thank you!!

Its nice to speak with an agent quickly and have clear communication. Kathleen was very nice !

As it turns out, it was not an issue with Trupanion. My Vet Clinic never send it my form for reimbursement.

This company is a bait and switch scam. If your pet has EVER been seen by a veterinarian, for ANY reason, they consider it a pre-existing condition from then on, and will not cover it. When I called to inquire as to why my claim for an ear infection was denied, I was told that it was a pre-existing condition, and that my dog is property, and that is how they insure her. This Army veteran and animal lover disapproves!

This is hands down the best decision I made outside of getting my dog. Great plans to choose from that fit your budget and easy to file a claim. Quick processing to boot!

I have never had pet health insurance before, but I have a kid and two purebred kittens, so I thought it would be smart. Filing claims is easy online and the payments were quick.

i bought my policy about 5 years ago when my first dog was just a puppy.. then a year later added another puppy to my policy. i also bought the wellness package at the time i bought the policy. choosing EMBRACE was the best thing i have done. they are so responsive when i make claims. the later part of last year 2017 and continuing into this year i will have some big claims as my pups are having some problems.so far they have covered all claims without a fuss. i can only say great things about EMBRACE. THEIR WEBSITE IS TERRIFIC AND SO ARE THE EMAILS . VERY INFORMATIVE.

Embrace promptly and courteously issued reimbursements submitted regarding the medical care of our cat, Mr. Peepers. In only one case was additional information needed and notification was immediate via email and the online Embrace website. Such a relief to know we could concentrate on the health needs of Mr. Peepers without worry of choosing between quality care and personal finances. Pet insurance is like any other insurance—we hoped to never need to use, but when needed, what a relief. We have carried the coverage for several years and due to the continued good health of our four pets, Embrace issued each a substantial wellness credit, which was honored with Mr. Peepers’ diabetes diagnosis. I would also add our medical team submitted the claims for us immediately following each vet appointment, instrumental in the process of fluid financial reimbursement from Embrace, We are happy to report Mr. Peepers is in diabetic remission! We consider Embrace a definite member of his recovery team and highly recommend for families considering pet insurance.

very impressed with the coverage provided and the efficient claim-handling experience; would definitely recommend for any pet owner.

Embrace has been there for our two dogs for most of their lives, and thanks to their care and support, our best friends are thriving into their senior years. Our eldest, Nelli, contracted an immune deficiency virus a few years back and Embrace made sure she had the care and access she needed to make a full recovery. When our youngest played too hard and knocked her teeth loose, they were there too. Customer service is excellent, responsive, and attentive. Thank you for all you do.