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Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.

So far i am really happy with Trupanion.I have not had any problems with refunds and usually we get the refunds quickly. Also, which is a plus, we are notified by email of the status of the claims.

Finding out my pet had diabetes was a bit overwhelming but having trupanion behind us has made it alot easier

Within 24 hour, of the vet and the ER vet faxing the insurance forms to Trupanion, we received confirmation, payment and condolonces as our pet eventually died after surgery. In addition, within the same week a notification that Trupanion cancelled our policy and monthly premium and even refunded us the remainder of the month. Since our dog died they had these records and took the initiative. Incredible. We also received an authentic heartfelt condolence note. We had never used Trupanion before, and wasn't sure animal insurance was "worth" the premium but in one tragic emergency they were there emotionally and financially. Truly a customer focused insurance company.

Very pleasant and good experience.

I had one minor problem, which was an ear infection not being covered because it was a "pre-existing condition"...even though it was cured the first time. I was assured that this could be rectified with documentation from my vet, but getting this done from the vet's office is proving to be difficult. At any rate, dogs do get recurring infections! The other issue was the massive increase after one year of service. 28%! I can understand that increases will happen annually, but at this rate, my premium will be over $200 within a few years! The last problem I have with them is the deductible. It is not annual, but per incident. That is a bit much, as well, if the dog has to go to the vet more than once in a year. I am currently negotiating with another company with unlimited benefits, annual deductibles, 10%copay, and they also cover hip displasia! They also assure me that rate increases average around 9% annually, which is much better to swallow!

Very happy, I recieved my reimbursement with in two weeks

Trupanion has been great for us. They did a preauthorization for our Cat's operation and have taken care of all the follow up. They have saved us over $500!

I have been thoroughly pleased with my Trupanion experience. I recommend them to everyone who says that they're interested in pet insurance.

Barney has had a few medical problems over the years, the most recent is Diabetes and recently Trupanion has made a change to allow coverage for his food as his food was changed to manage his blood sugar better.