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My dog tore his cruciate ligament and the first claim for the X-rays took a long time because they said they had to get more info from my vet. The claim for the surgery was fairly quick and all the following claims have been quick

I've used ASPCA pet insurance for several years now and have been fairly pleased with the service and benefits. My dog is now 15 years old so as he has gotten older then new ailments have come up. With this insurance, a illness that comes up this year is a pre-existing condition for next year and forward so nothing is covered for that illness after the current year. My dog can no longer be covered for his back or his liver which flare up usually once a year. I shopped around a couple of years ago and this was the only insurance that we take my dog due to his history so I am appreciative that we can still use this policy. Overall though, I think they have one of the best customer service departments of any industry I am a consumer of. Another good feature is the auto-reimbursement in my checking account. I still wait for dentist reimbursements to come in the mail but my pet insurance company can send directly to my checking account. I can also see the claims on line before I get the paper copy in the mail..

If you love your pet insure them! Best insurance ever!

I've been satisfied thus far until a recent claim for Jan. 9 came back with no info at all on the EOB: no amount, acceptance or denial, not even the date of service! I'm awaiting a response to my query.

My golden retriever, Piper has been insured through Embrace Pet insurance since 2016 when she was a puppy. We take advantage of the wellness plan, which I consider a savings plan for preventative meds that I would be buying anyway. We have used the illness plan for minor illness and have had great customer service. I am retired and feel secure in the fact that as Piper ages, I'll be able to continue to give her good care because of the coverage Embrace supplies.

For the past 2 years or so I've been contemplating pet insurance, however my husband and I kept telling ourselves we can't afford it, we'll just continue putting our money towards healthy, high-quality pet food and treats for our 8 and 9 year old dogs. Still, that nagging feeling that what if one of our pups got a serious illness what would we do? Take a loan out on our house? Accumulate a high interest balance on our credit cards? Put them down? This past Christmas (2017) I finally convinced my husband to pull the trigger and we signed up for Embrace pet insurance and It was surprisingly more affordable than I ever imagined. especially if you pay for the entire year at once True store, January 7th 2018 our 9 year only pup had unexplained "bruising" on his tummy followed by an "allergic reaction" the following day. Here we are in February 2018 and after many tests and procedures he's since been diagnosed with a mast cell tumor (cancer) which has spread. All of our vet bill, ER hospital visit, and veterinary specialist receipts have been submitted and paid except for 3 recent ones still in review. I really can't believe how simple and easy it has been to submit and get claims paid. I also can't believe Embrace did not try to chalk this up to a pre-existing condition since the timing of it all was so unbelievably close. Our pup still may not win this battle but at least we have the comfort to know we are able to provide him with the best available medical treatment, without having to subject ourselves to the emotional decision just how much are we willing to give up financially to help save or extend his life. We are stressed enough with the thought of losing our boy, at least we do not have to stress about money or the discussion between a couple of how much are each of us willing to spend to save our beloved pup? Bravo, Embrace, you have been absolutely fantastic!!!!

Embrace is an excellent company. I highly recommend it

I had my first reimbursements this year. First of all I learned that they do not use calendar years for reimbursements but your pet's birthday as the start of a new year so I paid two deductibles in 2017. Also, they were very slow examining my claim and it's been over 5 weeks since they said I would get my reimbursement checks and I still don't have them. I am looking for a more reasonable and customer friendly insurance company.

I was so thankful to have insurance on my cat Jack. In his time of need with a undetermined illness taking place I was so thankful that I did not have to worry about how to pay for necessary testing and treatment. This is the first time I have ever had to submit a claim but you made a believer out of me

I am really thankful that I purchased this insurance when I got my german shepherd puppy! My claims have all been handled and I couldn’t be happier!