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We had to take our dog to an emergency vet and then he needed additional surgery at our usual vet. Trupanion allowed the full cost and paid 90% of the cost. We are so glad we enrolled our puppy right from his first well puppy check up!

We are appreciative for the prompt response to our claims and pleased with how easy the claim process was to follow. We are very happy we have insured our puppy with Trupanion.

My dog was starting to breathe a bit raspy .... AndWe found likely needed a surgery to allow her to breathe better. Trupanion had no issues paying for this or any of the other numberous things that happen to her all the time ... Like gastric upset, there was that constipation, etc. If u are the type of person who would do whatever your pet needed medically ... then get trupanion pet insurance ... Never had a Problem with them and had them for 2.5 years now

Brought my dog in to the vet because she was vomiting and had diaheria. I submitted my claim to TruPanion and they sent me the check within a week. Great service.

have to say that so far I am very disappointed with Trupanion. I moved to Canada from Australia with my healthy 9.5 year old Jack Russell terrier in June. She got a full bill of health from both her own vet and the vet at the very reputable transporter i used to fly her to Canada (at a cost of 2k). I have always had pet insurance for her so I did my research here and went with Trupanion. In August my doggie jumped off a (8 feet) deck and ripped one of her dew claws out and broke a tooth at the same time! I rushed her to the vet who advised immediate removal of the broken claw and advised we may as well do the second one too as a precautionary measure as she had to have a general anaesthetic for the procedure. He also removed the broken tooth while she was sedated. When i made a claim I was asked for her medical records (weeks ago) and I sent my dog's very comprehensive records from my vet in Australia to Trupanion but it seems this is not enough?! Now they tell me they need more.. if it were an illness she had then I could understand it - of course pre-existing illnesses are not usually covered be it for animal or human. However for an ACCIDENT what else could they possibly need to expedite the process? Well, apparently they need a SOAP?? A (subjective, objective, assessments, plan) - I have been a dog owner most of my life and had my pets insured for at least the last 15 years and never heard of this -and neither has anyone else I have spoken with. Although I know that

In the summer, our cat was in acute kidney failure. Nearly a week in the emergency hospital and $3,000 later, we took her home with chronic kidney disease. Trupanion quickly fulfilled everything they promised in her policy, making the process of claims and reimbursement completely painless. Now, our cat has ongoing treatment for her chronic kidney disease - which Trupanion is continuing to pay for without any difficulty. Their claims are processed very quickly - faxed one day, direct deposit practically the next. And even when we were worried when the official diagnosis changed - from acute kidney injury to chronic kidney disease - where other insurance companies might use it as an excuse to reset the deductible, Trupanion didn't blink an eye. We insure both our dog and cat with Trupanion, and will continue to do so with them, and all of our future pets.

Trupanion helped us a lot, Sam my 7 year old sharpei, got sick, my bill at the specialized hospital went up to more than $5000 and I got 90% of what I have paid for the hospital bill. We are so thankful that we got the best insurance out there. Our Sam is doing great, fully recovered, thanks to Trupanion, we know that we can give the best care that Sam deserves. I am a member of a sharpei forum and I always mention that this company is the best out there....

We are so grateful to have insurance on both of our dogs. One dog has never needed it (thankfully). However, we have had to use it far too much with our other dog. That being said, the service has been incredible. It is easy to make a claim. They are fast with confirming received claims, and letting you know how much is covered, and then sending the checks. Also, the few times I've talked to someone on the phone they have been very kind and helpful.

The payment turnaround was very fast and painless. You just have to make sure to have your vet submit the form with all the required info, otherwise, it could be a bit more cumbersome or delayed.

Once Trupanion agreed to pay our claim, the payment came quickly in the mail.