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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

5

out of 10

Payment

They weren't going to cover the cost of our claim at first because of a deductible exclusion, so I had to remind them that our claim fell within the 30-day trial period.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Domestic Longhair
  • AGE OF PET: Under a year

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5

out of 10

Pay attention to your claim.

Although they pay rather quickly, make sure you pay attention to your claim paperwork. I caught a mistake that was made by Trupanion that if I didn't look at the claim papers and check they sent me, I would have been out over $200. Trupanion used the excuse that it was an oversight on their part. I wonder how many oversights they have in a year. Be careful and look at all your paperwork.

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7

out of 10

Satisfied

My 18 mo. chocolate lab had lameness in his right front leg. We took him in for xrays and ct scan and found a small bone chip in his elbow. I filed the claim within 24 hours and it was completed within 10 calendar days (7 business days). Trupanion stayed in contact with me throughout the process.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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8

out of 10

Very Happy

Very pleased so far during the time we've had full time coverage.
  • INSURER: AKC
  • POSTED: 08/30/2017
  • BY:
  • BREED: Labrador Retriever
  • AGE OF PET: 1 - 8

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10

out of 10

Great

I was impress with the speed in which they reviewed my claim.

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2

out of 10

Beware of the Increase After Only One Year

We have paid for our Trupanion insurance for one year on our two puppies who are staggered in age. As soon as the first puppy turned one-year-of age, Trupanion raised the premium on one puppy from $42 per month to $54 per month. I assume the second puppy will receive an increase in a couple months which will cost $104 ($50 deductible)per month for puppies only one-year of age. I am unsure that this is worth the long term commitment of $1,248 per year for ten years down the road when dogs will need the insurance. We had a claim when our puppy was stung by an insect and had a swollen nose. Apparently that drove our $84 per month payment to become not enough for Trupanion...but it was enough for me.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Miniature Dachshund
  • AGE OF PET: 1 - 8

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9

out of 10

Great experience with Trupanion!

When my dog tore his ACL by running in the back yard I was hesitant to call Trupanion in fear of dealing with cold insurance agents that would try anything to not pay the claim. I WAS COMPLETELY WRONG! The lady I first spoke with was extremely nice, and sounded genuinely caring about my dogs injury. I was pleasantly surprised with the high quality of customer service I received from the first moment. Trupanion helped me through the process and quickly took care of the claim. My dog has had three surgeries in two months and Trupanion and the people that work there have been nothing but helpful. I am so happy I chose this insurance company. I have nothing but positive comments so far!

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10

out of 10

I tell everyone - "Get Trupanion!"

Trupanion has been both professional and empathetic when it comes to the handling of my claims. Their policies are clear and their staff is polite and responsive. Now, what more could you ask for from a health insurance company. I only wish my health insurance plan was as caring and dependable as Trupanion!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: French Bulldog
  • AGE OF PET: 1 - 8

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1

out of 10

Stay away

I would avoid this company like the plague. You are better off saving your premium for actial vet cinic visits and saving yourself the trouble of dealing with this company. Their business model seems to be based o deny the claim for any reason and hope the client doesn't pursue the claim. Here is a copy from their Facebook page: ME: Raised rates and are trying everything possible to deny a claim. If you're shopping for insurance try somewhere else. Trupanion's reply: Trupanion Pet Insurance Paul, I apologize for the delay in response. I encourage you to call your claims adjuster in case there is any uncertainty about the status of your claim. It appears that your claim was denied because your dog showed signs of the condition ...prior to insurance coverage, making the condition pre-existing. However, we would be glad to re-review a claim; you'd just need to get your vet to write us a letter clarifying how the claimed condition is unrelated to the prior symptoms. -Stacy My Reply: Hello Stacy, I appreciate your time in looking into my complaint. Perhaps you should have reviewed the documents more thoroughly before replying in a public forum. Trupanion has all of my pet's records and none of them document a preexi...sting condition. I have also already provided supporting documents from a specialist. The only thing Trupanion has is a recorded (for training) conversation with my spouse where she mentioned she thought her that some eye problem was no
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Boston Terrier
  • AGE OF PET: 1 - 8

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10

out of 10

Fast and friendly settlement of insurance claims

My dog accidentally broke its leg. Trupanion was able to settle our insurance claim quickly. We were contacted by phone and email. We would do anything to keep our pets healthy and happy. Trupanion in my opinion has the healthy and happy philosophy for both clients and their precious pets. The only thing I could suggest is direct billing for pet emergency hospitals.

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