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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The customer service is amazing
The customer service is amazing! I had an issue with a claim and the claims adjuster walked me through everything and was able to resolve it. She asked great questions and took time to explain everything over the course of a few days.
Insurer: Prudent Pet
By: Desiree Chaney
All around amazing!
So easy to submit a claim, timely communication and fast reimbursement. I have had an incredible experience with MetLife pet insurance.
Insurer: MetLife
By: CFlanagan
Great pet insurance easy to navigate…
Great pet insurance easy to navigate there app and put claims in. They are very good at keeping you updated on your claims process. Highly recommend them!
Insurer: MetLife
By: Marion Hettrich
I usually have my Vet submit the claims…
I usually have my Vet submit the claims but they really don't want to do that anymore. Then, I submitted the claim forms via snail mail. Now, I forced myself to learn how to do a PDf and submit online. Will be waiting to see if that is better in reimbursement time. However, I have very healthy AKC bred dogs that haven't had any pre-existing conditions or accidents yet the insurance rates keep rising to the point that retired folks can't maintain it. How about senior discounts?
Insurer: Embrace
By: KaCee
Bobby with Prudent Pet Insurance
This was my first time getting pet insurance and Bobby made it a breeze. It was very clear and concise information and really just made the whole process super easy which was great. He was able to answer any and all questions I had and was kind, respectful, and understanding of my lack of knowledge on pet insurance. Great guy really doing gods work out here.
Insurer: Prudent Pet
By: crystalpmartinezgmail.com
Ease of using systems in place
Ease of systems in place
Insurer: MetLife
By: customer
Bobby made everything easy to…
Bobby made everything easy to understand and was very patient. He spoke with confidence
Insurer: Prudent Pet
By: CCARIASYAHOO
Very easy to file a claim and payout…
Very easy to file a claim and payout was very quick.
Insurer: MetLife
By: Druss
Way beyond expectations l!!!
I have never had pet insurance before so I didn’t know what to expect. When my vet prescribed several prescriptions and said my pet would need monthly injections I was hesitant on whether anything would be covered. Everyone knows how insurance works. They want to pay as little as possible with as much headaches as possible. Not here!!! I have filed three claims so far unsure of what would happen. All three were paid in a matter of days and a check was deposited immediately via Zelle. No questions, no pushback, nothing. Just immediate processing and payment!! Thank you MetLife Pet Insurance.
Insurer: MetLife
By: customer