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Better than most other Compainies
Very easy to navigate site, submit forms, and get paid. My reimbursement came quickly and EOB was emailed and accurate.
Insurer: MetLife
By: Jessica M
Used to be very good. Not any more.
Recently, the service has really declined. I had to submit a couple of claims for my dogs this summer, and each time, the information was entered incorrectly by your staff. The claim was entered under the wrong dog, twice. A procedure was entered incorrectly. And trying to get it corrected is a real ordeal. I'm still in the process. I was told my claim was "escalated" for review, but that was weeks ago. Very disappointing.
Insurer: MetLife
By: Patty Meehan
Healthy Paws I’d Excellent
My dog is 10 years old and I’ve used Healthy Paws for major health events. As an Equine Mortality Underwriter myself, I must say their customer service, and claims payment times are excellent. I have recommended the company to my friends and colleagues including my vet clinic. Healthy paws is an excellent five star rating pet insurance company.
Reliable pet insurance
That’s my first dog and first pet insurance. I did a lot of research and chose MetLife medical plus wellness. My experience has been positive. They have been pretty quick in processing and paying my claims, maybe with one reasonable exception. No big challenges though. They have been reliable for the last one year, which is what is important to me and I plan to continue using them.
Insurer: MetLife
By: Zara
Prompt payment without any hassle
Prompt payment without any hassle. I filed a claim and received the approval in about half an hour, and payment was on its way!
Insurer: Pumpkin
By: Brenda Probst
Scam
Terrible service terrible job terrible all around as per usual I was proven right. Pet insurance is a scam.
Insurer: Pets Best
By: Katrina
Foreign Body Ingestion
Emergency Surgery. Pets Best made the process very easy and processed payment within 3 weeks. Would highly recommended for all pet needs
Insurer: Pets Best
By: Duvan
Rapidly reimbursed
Rapidly reimbursed me for claim
Insurer: MetLife
By: eleanor
MeowSaver of Fancy Babies
My kitty has been PetsBest’s client since 2014. We have been taken care of during difficult and tricky conditions. I have peace of mind financially when there are health related conditions requiring special treatment. I wish there would be some flexibility to upgrade older policies over 10 years, but it is still very supportive for services provided today.
Insurer: Pets Best
By: Sima
Figo has made my cat’s quality of life better
Without Figo, my cat wouldn’t be alive. She was diagnosed with a fairly rare chronic illness. It requires a lot of maintenance that adds up fast. I wouldn’t have been able to afford it, but thanks to Figo, and I truly can’t express my gratitude enough, she gets the treatment she needs for the quality of life she deserves. There were a couple of times things were erroneously denied, but Figo did a great job of taking information from the vet, and correcting those denials. I feel that says a lot about the company too. They fixed what needed to be fixed. Again, they have my eternal gratitude.
Insurer: Figo
By: C.C.