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I love the recorded message you play when customers are on hold. The speaker is bright and cheery and sounds like she enjoys her job.

Patrick was very helpful with the changes I needed on my account, he also asked how my dog Chip was.

I can't thank Trupanion enough for their service! My 3 1/2 year old Newfoundland, Sulley, has already had over $20,000 in claims and they quickly preapproved his upcoming surgery to take a little bit of the worry away. I highly recommend them to everyone I know!

Insuring my precious lovely cat “Cupcake “ with Trupanion is one of the best decisions I’ve made in my life.

I have had insurance with Trupanion since He. of 2016. They have treated me very well.

You were so helpful and responsive in regards to this matter and the loss of my son. I so appreciate the quick response and excellent communication by your staff🌷💕🌷

Paid at 100% after deductible.

This is a truly caring pet insurance company that truly cares about our pets, in a time when so many don’t. They process claims quickly, are cordial and understanding. I highly recommend them, you will not be sorry but will be amazed.

Jellybean went in for wellness check, routine shots and had an eye infection. Received antibiotic drops for his eye and is doing well. This claim was handled quick. However, our last two doves went in for serious concerns. Our 13 month old had to be put down a week before Christmas due to a degrading brain condition. Our oldest done, Lucy, was diagnosed with osteosarcoma a couple of weeks later and she passed away three weeks ago. These claims are dragging on. It's been almost 4 months for Calvin and they keep wanting more records from the vets. His only records were nail trims and puppy shots. He was healthy until the night he got sick. If the claim is large, they want to drag it out. However, I spent a lot of money on these pups and I spend good money for coverage and I've gotten dragging feet!

Exceptional service. Keeps my pup healthy.