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the premiums are rising to the point i will not be able to afford the insurance for my older dog-just when she really needs it-feel ripped off!!!

I thank you for taking the time to answer my questions. I was fortunate enough not to take her to the hospital. I will monitor her. My vet is aware of the situation

You are amazing. I've had other pet insurance companies that either charged huge increases to my policy or were very slowly to pay. I love that you sent my refund directly to my bank account. Your customer service reps are very caring and sympathetic. I told the employees at my veterinary office what exceptional service you offer. They were glad for the feedback so they're able to recommend Trupanion to other customers.

Less waiting to speak to someone would be nice. There was no wait on Friday to speak to Carmen but theee was at least a 10 minute wait today(Monday) I had to hang up and call back later and waited hat time also

The only issue up for discussion was whether or not I needed to send to inform Trupanion of my visits to another vet than Friendship Hospital for Animals that I had been using before using Dupont Vet late last year. I came away from the call with the view that it was not necessary for my dog's plane travel costs. There was no injury or health problem costs involved. Just a certification of good health by the vet, and the airplane charges for travel in the cargo hold.

She was great, just hope you actually pay my claim, then and only them will I be truely impressed! I only say that cuz it seems insurance companies do whatever the can to get out of paying claims these days, impress me! Kirk

We are so happy with the ins. When Rosie,s bowel got nicked during spaying procedure and she was going to die We had to go to a special hospital to have emergency surgery. This was an expensive place and unexpected bill but Trupanion took care of the bill . Rosie is grateful too.Everyone who knew what we were going through thought we should put her to sleep but with the special hospital and Trupanion ins. We were able to afford to get her the best care needed Rosie is a very healthy chihauhau and has more energy than10 Chihauhaus. Again thanks to Trupanion ins.and good veteranians God Bless

This is the second pet I have had enrolled with Trupanion, and with each pet, the pre-approval process hasn’t worked very smoothly at all. In fact, each time, the people I reached first by calling have not really seemed familiar with it. It’s frustrating since it has been a very time-sensitive, life-threatening situation in each case. I would really like it if Trupanion could initiate getting some medical history at the time of enrollment instead of at the first claim to help expedite the process. I’m fortunate that I have had the resources available in each case to go ahead and get treatments started, but it is bothersome that the fact I had already initiated treatment seems to further complicate the process. My pet is already at the clinic in dire circumstances - am I supposed to have the pet discharged pending your collection of medical history and review of the treatment plan? It doesn’t seem to make much sense from the client side, and it puts my pet’s life at risk. Ultimately, coverage has been approved and is very helpful, but it has been very stressful at the outset when my mind is understandably focused only on helping my dog survive.

We have been using Trupanion for years. Recently we went from 0 to 300 and them1000$ deductible. But with rates continuing to increase 20% a year Truoanion is unaffordable for most. We love your service but costs are prohibitive.

Narin helped as much as he could by confirming that my last claim for Leroy is under review and I should hear something soon.