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My dog Dana, a Bull Mastiff Rottie X, hurt her knee and was in some serious pain. We visited our vet for xrays and many tests...our only option was major surgery and a long recovery time. Our Dana girl is older and we didn't want to put her through all the stress. Our vet recommended Metacam and we were happy to find out our Trupanion Insurance covered us for a large part of the cost. We were even happier to see that the Metacam made Dana Dog into a new puppy! I recommend Pet Insurance to all my customers, I manage a Pet Supply Store and see many new puppy owners. The quick and awsome service we receive when sending in our claims is so great! Our returns are mailed to us within 2 weeks without any troubles! Anyone who's thinking about registering their pet with some type of vet insurance should absolutely do it!

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.

I was in the first month of paid coverage for my dog Zeke when he tore his cranial cruciate ligament. Zeke had surgery involving a steel plate and pins, and Trupanion paid the claim within 2 weeks of my sending it in.

Claim was settled to our satisfaction.

We chose to insure our youngest most active dog during his last physical when it was offered as an option with our local vet. We were told that if we chose the zero deductable option all diagnostic vet visits would be covered at 100%. 3 or 4 months later our active 3 year old golden/lab cross came up lame and wouldn't even go up the stairs. We went to the vets the next day and true to their word, Truepanion covered vet visit exam and 90% of all other costs. What was an $1100+ bill had a cost to us of ~$90+. We didn't even need to submit a claim and wait for payment. It was ll done at the vets and we wrote the easier to stomach check of ~$90 instead of the much larger check had we no insurance. Thank you Trupanion for helping out our dog and saving our family financial hardship.

I am so very disappointed in Trupanion. My dog Cooper was playing and torn his ACL, which required surgery. I had just recently purchased the policy, but was relieved to discover that because it was an accident it would be covered. The claim was denied saying i wasn't in the grace period. I contacted them and resubmitted it. It was denied because they said the ACL tear was a 'pre - existing' condition. My vet was furious with Trupanion and called them and emailed several times. My dog is 2, in excellent health and has had zero problems before this. My vet and I took it to the third step and had a 3rd party appeal. They denied it also, they said MY VET agreed that it was a pre existing condition, which she didn't. I have all of the emails and paperwork and am escalating this to the California Insurance Commissioner. This was a $4000 bill that should have been covered.

Trupanion responded to my claim within a week and I received a reimbursement check within a week and a 1/2. I truly recommend them to cover unexpected health expenses. My puppy was only 5 months old when it suddendly had an illness which cost almost $6,000. Thank goodness for insurance!

A far superior insurance company to my first company. Very caring, helpful customer support. The actual overage and pay out on the claims were far superior to a prior company I have dealt with.The only major drawback was that every invoice required a claim for signed by my veterinarian even though 98% of the invoices related to the onset of my dog's illness. this was frustrating for the veterinarian, her front desk staff and myself even though I was very organized in my approach to this matter.

This is the third claim I have submitted to Trupanion for my dog, Sadie. They handle my claim quickly and efficiently. I would recommend Trupanion to anyone.

Trupanion provided the benefits which I expected and did so in a timely fashion. I would recommend this company to any pet owner, and I would not own a pet without having the coverage which Trupanion offers.